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- Tasks: Provide top-notch customer service and resolve enquiries efficiently.
- Company: Join a supportive team in Eastleigh focused on customer satisfaction.
- Benefits: Earn £14.70 per hour with flexible hours and a friendly work environment.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Previous call centre or front-line service experience is a plus.
- Other info: Great opportunity for personal development and career growth.
Location: Eastleigh
Contract: 12 weeks temp
Rate: £14.70ph PAYE rate
Hours: 37 hours per week, Mon-Fri
We are looking for 8 Customer Contact Advisors. The purpose of the role is to provide an excellent and suitable customer service to our customers, handling all methods of contact and ensuring a prompt and effective response to all enquiries. To resolve 80% of enquiries from our customers and to promote our services along with a professional image of the company.
Key Responsibilities- Accurately diagnose residents reports of maintenance, defect or planned repairs, raise the orders or inspections, making an appointment for all responsive repair enquiries.
- Liaise directly with all contractors including defect contractors and ensure the most effective repair is carried out.
- Discuss residents’ concerns regarding anti-social behaviour, give advice, log all information on our management systems and confirm in writing to the resident.
- Action resident’s requests regarding any tenancy issues/enquiries.
- Discuss resident’s enquiries regarding their rent, confirm their balance and any arrears. Ensure they have an arrangement to pay off any arrears.
- Book appointments for surveyors, housing/income officers and contractors etc as required.
- Follow up complex customer enquiries to ensure they are resolved to our high standards.
- Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time.
- Carry out administration tasks required that relate to resolving customer contact.
- Provide the same service to staff when their request is related to customer service.
- Keep up to date with policies and procedures to ensure a consistent service is provided to customers. Use time when there is availability and at quiet times to use available information to keep knowledge fresh.
- Review your own Personal Development Plan and Quality Monitoring action plans to work on improvements where identified.
- Use all available information when responding to customer enquiries such as previous contact logs, key information regarding vulnerabilities etc.
- Capture and update relevant customer information on systems as required.
- Offer suggestions of service improvements that you identify during your dealings with customers.
- Carry out any tasks commensurate with this post as directed by any member of the Customer Service Management team.
- Previous call centre experience or similar front line service experience.
- Proven evidence of meeting contact handling targets.
- Evident customer service soft skills including empathy, taking ownership.
- Ability to adhere to scheduled timescales / rota.
- Ability to remain calm in challenging situations, adapting communication style to suit the needs of the customer.
- Demonstrates our Values and Behaviours.
Please apply or call Leah Seber at Build Recruitment for more info.
Customer Service Advisor employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and services so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the interviewers.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations, like dealing with complaints or difficult customers. Role-playing these scenarios can boost your confidence and prepare you for real-life challenges.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and interview process. They might even give you a heads-up on what the hiring managers are looking for!
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Customer Service Advisor role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Soft Skills: We want to see your customer service skills shine! Share examples of how you've handled challenging situations, demonstrated empathy, and taken ownership of customer issues in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your relevant experience and why you’d be a great fit for us.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Build Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks mentioned in the job description, like handling enquiries and liaising with contractors. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Soft Skills
Since this role requires strong customer service skills, be prepared to discuss examples of how you've used empathy and taken ownership in previous positions. Think of specific situations where you resolved customer issues or adapted your communication style to meet their needs. This will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice responding to questions about how you would handle difficult customers or manage multiple enquiries at once. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively and showcase your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
