At a Glance
- Tasks: Engage with residents, address queries, and support the engineering team.
- Company: Join a leading contractor in social housing with a friendly atmosphere.
- Benefits: Up to £34k salary, company car or allowance, and flexible hours.
- Other info: Permanent role with opportunities for personal growth and development.
- Why this job: Be the friendly face for residents and make a real difference in their lives.
- Qualifications: Customer liaison experience preferred; must have a full UK driving licence.
The predicted salary is between 34000 - 34000 £ per year.
Build Recruitment is currently looking for 2 Resident Liaison Officers for a Lead Contractor based in Long Bennington. This is a permanent opportunity, with an expected start date within the next 4 - 5 weeks.
This role would suit someone who has previous experience with Resident / Customer Liaison within social housing, but we are open to those from other backgrounds as well. Being able to speak with people face to face and being a friendly face to residents while assisting with any of their queries is essential.
This role will include:
- Logging residents' issues and queries
- Relaying back to the engineering team
- Providing timely responses to resolve any issues
One RLO will be working within the Kitchens & Bathrooms team, and the other role will be working in the Retrofit team.
Company car or monthly car allowance will be provided for the successful applicants.
Requirements:
- Must hold a full UK license to be able to drive to properties across the area
- Be customer facing and personable
- Comfortable working alone
Salary: Up to £34k basic, plus car/car allowance.
Hours: 8:30am till 5pm.
If this role is of interest, please reach out today to discuss further! Contact Grace on 07879 715700.
Customer Liaison Officer - Long Bennington employer: Build Recruitment Limited
Build Recruitment is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With competitive salaries, a company car or monthly car allowance, and opportunities for growth within the social housing sector, employees can thrive in their roles while making a meaningful impact in the community of Long Bennington. Join us to be part of a friendly team dedicated to enhancing residents' experiences and resolving their queries effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer - Long Bennington
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about being a friendly face for residents, make sure you can demonstrate your ability to communicate effectively and handle queries with ease.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the opportunity!
We think you need these skills to ace Customer Liaison Officer - Long Bennington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer liaison or similar roles. We want to see how your background fits with the responsibilities of the Customer Liaison Officer position, so don’t be shy about showcasing relevant skills!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express why you’re excited about this role and how you can be a friendly face for residents. We love seeing personality, so let us know what makes you tick!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be relaying information between residents and the engineering team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process. Let’s get started on this journey together!
How to prepare for a job interview at Build Recruitment Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Liaison Officer. Familiarise yourself with social housing issues and how to effectively communicate with residents. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about being a friendly face for residents, prepare examples of how you've successfully interacted with customers in the past. Think about times when you resolved issues or made someone feel heard. This will demonstrate your ability to connect with people.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a frustrated resident. Practice your responses to these scenarios, focusing on how you would log their issues and communicate effectively with the engineering team. This shows your problem-solving skills and your understanding of the job.
✨Dress the Part
Even though it’s a customer-facing role, first impressions matter! Dress smartly but comfortably for the interview. You want to look professional while also being approachable, as this reflects the kind of image you’ll present to residents.
