At a Glance
- Tasks: Be the friendly voice for customers via phone, email, and webchat.
- Company: Join a busy and supportive customer service team in Eastleigh.
- Benefits: Earn £19.83 per hour with no weekend shifts and full training provided.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a difference by helping customers and resolving their issues.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 19.83 - 19.83 £ per hour.
Location: Eastleigh
Pay Rate: £19.83 per hour (Umbrella PAYE)
Hours: 37 hours per week
Start Date: Immediate
We are currently recruiting for a Customer Contact Advisor to join a busy and friendly customer service team based in Eastleigh. This is an excellent opportunity for someone with strong customer service skills looking for an immediate start.
The Role
As a Customer Contact Advisor, you will be the first point of contact for customers, providing an excellent service across telephone, email, and webchat. You will handle enquiries efficiently, resolve customer issues, and ensure every interaction is dealt with professionally and empathetically.
Key Responsibilities
- Respond to customer enquiries via phone, email, and webchat.
- Deliver outstanding customer service in a fast-paced environment.
- Resolve customer queries and identify the most appropriate solutions.
- Accurately update customer records and use internal systems.
- Work collaboratively with colleagues to achieve team objectives.
- Maintain a calm and professional approach when dealing with challenging situations.
About You
We are looking for someone who:
- Has excellent communication and customer service skills.
- Enjoys helping people and delivering a positive customer experience.
- Is confident using computers and learning new systems.
- Has good problem-solving skills and attention to detail.
- Works well as part of a team.
- Can adapt to changing priorities in a busy environment.
Previous contact centre experience is beneficial but not essential, as full training will be provided.
Working Hours
Monday to Friday 8:30am - 5:00pm
One late finish until 7:00pm on Thursdays on a rota basis
No weekend or bank holiday working
If you're looking for a rewarding customer service role with an immediate start, we'd love to hear from you.
Customer Contact Advisor employer: Build Recruitment Limited
Build Recruitment Limited is an excellent employer, offering a dynamic work environment where you can lead a dedicated team of engineers across Hampshire. With a strong focus on employee growth and development, we provide comprehensive benefits including a company van and generous annual leave, ensuring that our staff feel valued and supported in their roles. Join us to be part of a collaborative culture that prioritises client satisfaction and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Build Recruitment Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Build Recruitment Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Build Recruitment Limited:Your cover letter is your chance to shine! Tell us why you want to work at Build Recruitment Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Build Recruitment Limited!
How to prepare for a job interview at Build Recruitment Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
