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- Tasks: Deliver top-notch customer service and resolve enquiries efficiently.
- Company: Join a dynamic team in Bracknell focused on customer satisfaction.
- Benefits: Earn £14.71 per hour with flexible hours and valuable experience.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous call centre experience and strong communication skills required.
- Other info: 12-week temporary role with potential for growth and development.
Role: Customer Contact Advisor
Temp: 12 weeks temp
Location: Bracknell
Salary: £14.71ph PAYE
Hours: 37 hours per week
We’re currently looking to recruit 5 Customer Contact Advisors to join the team. The main purpose of this role is to deliver excellent customer service by handling all forms of customer contact promptly and effectively, resolving around 80% of enquiries at first point, and promoting a professional image of the organisation.
Interviews will be held via teams on 14th of November. Start date will be 1st December. 12 weeks only on temp.
Key responsibilities include:- Accurately diagnosing and raising orders or inspections for maintenance and repair enquiries.
- Liaising with contractors to ensure effective resolution of issues.
- Handling tenancy, rent, and anti-social behaviour enquiries.
- Booking appointments for surveyors, officers, and contractors.
- Maintaining accurate records and keeping knowledge up to date with policies and procedures.
- Adhering to scheduled timescales and providing consistent service.
- Follow up complex customer enquiries to ensure they are resolved to our high standards.
- Adhere to the rota issued, ensure you are available to handle inbound contact when you are scheduled to be so, to keep to scheduled timescales for lunch and any breaks, and keep your additional wrap and other states within target time.
- Carry out administration tasks required that relate to resolving customer contact.
- Provide the same service to staff when their request is related to customer service.
- Previous call centre or frontline service experience.
- Proven ability to meet contact handling targets.
- Strong customer service and communication skills.
- Ability to remain calm under pressure and adapt communication style.
- Alignment with company values and behaviours.
Please apply today or call Leah Seber at Build Recruitment.
Customer Contact Advisor employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Get to know the company! Research their values and mission so you can align your answers during the interview. This shows you’re genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle pressure.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It sets the right tone and shows you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We want to see how your skills align with the role of a Customer Contact Advisor, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since this role is all about effective communication, use your application to demonstrate your ability to convey information clearly. We love seeing examples of how you've handled customer enquiries or resolved issues in the past.
Be Professional Yet Approachable: While we want you to be professional in your application, don’t forget to let your personality shine through! A friendly tone can go a long way in showing us that you’d fit right in with our team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, so don’t miss out on this opportunity!
How to prepare for a job interview at Build Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Contact Advisor. Familiarise yourself with handling customer enquiries, booking appointments, and maintaining accurate records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've successfully resolved customer issues or handled difficult situations. Highlight your ability to remain calm under pressure and adapt your communication style to different customers. This will illustrate that you have the strong customer service skills they’re looking for.
✨Practice Common Interview Questions
Anticipate questions related to your experience in call centres or frontline services. Be ready to discuss how you meet contact handling targets and provide consistent service. Practising these responses will help you feel more confident during the interview.
✨Be Professional and Punctual
Since the interview will be held via Teams, ensure you have a quiet space, a stable internet connection, and dress professionally. Being on time and presenting yourself well will reflect your commitment to the role and the organisation's professional image.
