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For Companies At a Glance
- Tasks: Provide top-notch customer service and resolve enquiries efficiently.
- Company: Join a supportive team in Eastleigh with a focus on customer satisfaction.
- Benefits: Earn £14.70 per hour with flexible hours and valuable experience.
- Why this job: Make a real difference by helping residents and enhancing their experience.
- Qualifications: Previous call centre or front-line service experience is a plus.
- Other info: Great opportunity for personal development and career growth.
Build Recruitment are on the look out for Customer Contact Advisors for a Housing Association based in Bracknell.
What we need
This role is due to start as soon as possible, and is expected to last a minimum of 3 months.
Pay – £14.18 – £16.50 dependant on pay method.
Whether you\’re speaking to customers over the phone, through webchat or by emailin our busy Contact Centre, you’ll be personable, empathetic and knowledgeable. Some queries might be trickier than others, but by taking full ownership of the problem and getting to the heart of the issue, you’ll be able to find a solution and do the right thing for our customers.
All we ask is that you…
- Be a true customer champion, going the extra mile each and every time
- Love a challenge and smashing targets
- Be a problem solver, look for creative solutions to challenges
- Are a team player and love working alongside colleagues throughout the business to deliver a first class service to our customers
- Look for ways we can continuously improve our processes and make them even better for our colleagues and customers
- Are a whizz at computers and can get up to speed on a variety of computer systems in no time
- Are resilient and can keep a cool head under pressure, turning tricky situations into positive ones
In this role, you’ll be on the front line of our customers’ experience and you\’ll play a pivotal role in helping Abrigo from strength to strength by making sure our customers are at the heart of everything we do.
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Customer Contact Advisor employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Get to know the company! Research their values and services so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the interviewers.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations, like a frustrated customer or a complex enquiry. Role-playing these scenarios can boost your confidence and prepare you for real-life challenges.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company culture. They might even give you a heads-up on what the interviewers are looking for!
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Contact Advisor role. Highlight your previous call centre experience and any customer service skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Soft Skills: In your application, don’t forget to showcase your soft skills like empathy and ownership. These are key for handling customer enquiries effectively. We love candidates who can demonstrate their ability to stay calm in challenging situations!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Build Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Contact Advisor. Familiarise yourself with the key tasks like handling enquiries, diagnosing maintenance issues, and liaising with contractors. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills, especially in challenging situations. Think about times when you showed empathy, took ownership of an issue, or resolved a complex enquiry. This will help you illustrate how you embody the values and behaviours the company is looking for.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions being asked and respond thoughtfully. This not only shows your communication skills but also reflects your ability to handle customer interactions effectively, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the company’s approach to customer service or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
