At a Glance
- Tasks: Manage customer service requests and ensure timely resolutions in a dynamic helpdesk environment.
- Company: Leading Property Services provider with a focus on quality service delivery.
- Benefits: Flexible work options, including WFH Fridays, and potential for permanent position.
- Other info: Opportunity to build relationships with key customers and suppliers in a fast-paced setting.
- Why this job: Join a supportive team and enhance your customer service skills while making a real difference.
- Qualifications: Experience in helpdesk or call centre roles and proficiency in Microsoft Office.
The predicted salary is between 25000 - 30000 £ per year.
Build Recruitment are recruiting on behalf of a leading Property Services provider for Customer Care Advisors to work on a temp/contract basis, with potentially a view to go permanent. The Advisor is responsible for managing the end-to-end workflow of FM-related issues reported by customers. This includes logging, allocating, and updating both planned and reactive service requests, coordinating with FM Operations teams and the contractor supply chain to ensure timely resolution.
Operating within a 24/7/365 helpdesk environment, the FM Helpdesk Advisor contributes directly to the continuity and quality of service delivery. The role involves regular interaction with internal stakeholders and external suppliers, requiring a high level of responsiveness, accuracy, and customer service.
Responsibilities include:
- Responding to phone calls and emails
- Recording service requests with precision
- Escalating issues in line with established procedures
Requirements:
- Experienced in the use of CAFM systems (preferably Concept)
- Experience of providing helpdesk or call centre service
- Developing productive working relationships with key customers and suppliers
- Proven experience in managing supply chain/contractor performance
- Competent in the use of Microsoft Office tools (Outlook, Word, Excel, PowerPoint etc.)
Office 4 days a week and WFH on a Friday.
Customer Care Advisor employer: Build Recruitment Limited
Join a dynamic team at a leading Property Services provider, where your role as a Customer Care Advisor will be pivotal in ensuring exceptional service delivery. With a supportive work culture that values employee growth and development, you will benefit from flexible working arrangements, including the opportunity to work from home on Fridays. This position not only offers competitive remuneration but also the chance to engage with a diverse range of stakeholders, enhancing your professional skills in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services sector and let them know you're on the hunt for a Customer Care Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions related to customer service and FM operations. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! If you’ve got experience with CAFM systems or Microsoft Office tools, be sure to highlight these during your conversations. Share specific examples of how you've used these skills to improve service delivery or resolve issues.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that suit your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and helpdesk roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your CAFM system knowledge and Microsoft Office skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Care Advisor role. Share specific examples of how you've successfully managed service requests or built relationships with customers and suppliers.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Build Recruitment Limited
✨Know Your Stuff
Make sure you understand the role of a Customer Care Advisor inside out. Familiarise yourself with FM-related issues and how they’re managed. Brush up on your knowledge of CAFM systems, especially Concept, as well as Microsoft Office tools, since you'll likely be asked about them.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues quickly or built strong relationships with customers and suppliers. This will demonstrate your ability to thrive in a fast-paced helpdesk environment.
✨Practice Active Listening
During the interview, show that you can listen and respond effectively. Practice summarising what the interviewer says to ensure you understand their questions fully. This skill is crucial for managing service requests and coordinating with teams.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer care and how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
