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For Companies At a Glance
- Tasks: Engage customers through phone, webchat, and email, providing empathetic support.
- Company: Join a dynamic recruitment company supporting a housing association.
- Benefits: Competitive pay between £14.18 and £16.50, with flexible payment options.
- Why this job: Make a real difference by championing customer service and solving problems creatively.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Immediate start with a minimum commitment of 3 months.
The predicted salary is between 14 - 16 £ per hour.
A recruitment company is seeking Customer Contact Advisors for a housing association in Bracknell. In this role, you will engage customers via phone, webchat, and email, providing empathetic and knowledgeable assistance.
The ideal candidate will champion customer service, solve problems creatively, and work collaboratively with colleagues.
The position starts as soon as possible, lasting a minimum of 3 months, with pay ranging between £14.18 and £16.50, depending on the pay method.
Customer Contact Specialist — Frontline Support & Solutions in Bracknell employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Specialist — Frontline Support & Solutions in Bracknell
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially around customer service. This will help us show how you can fit right in and contribute to their goals.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers via phone, webchat, and email, we recommend role-playing common scenarios. This will help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you creatively solved a customer issue. We want to highlight your ability to think on your feet and provide empathetic support.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always here to help you navigate the process if you need it!
We think you need these skills to ace Customer Contact Specialist — Frontline Support & Solutions in Bracknell
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've engaged with customers and provided solutions, so share specific examples that showcase your empathetic approach.
Be Creative in Problem-Solving: In your written application, don’t just state your skills—demonstrate them! Share a story where you creatively solved a problem for a customer. This will show us that you can think on your feet and provide effective support.
Collaborate in Your Language: Since teamwork is key in this role, use your application to express how you’ve worked collaboratively with others in the past. We love seeing candidates who can communicate well and contribute to a positive team environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Build Recruitment Limited
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand what it means to provide empathetic and knowledgeable assistance, as this will be crucial in your role. Be ready to share examples from your past experiences where you’ve successfully resolved customer issues.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common customer problems you might encounter. Practise how you would creatively solve these issues while maintaining a positive customer experience. This will show your potential employer that you can think on your feet.
✨Familiarise Yourself with Communication Channels
Since you'll be engaging customers via phone, webchat, and email, make sure you’re comfortable with each medium. Consider doing mock interviews or role-plays to practice your communication skills across these platforms, highlighting your adaptability.
✨Show Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you work well with others. Think of examples where you’ve successfully collaborated with colleagues to enhance customer service or solve problems together. This will demonstrate your ability to fit into their team.
