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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver top-notch responsive repairs across the Midlands.
- Company: Join a leading organisation in social housing maintenance with a strong community focus.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real difference.
- Other info: Great opportunity for career growth and to build strong client relationships.
- Why this job: Step up your career and drive impactful change in a fast-paced environment.
- Qualifications: Experience in social housing and responsive repairs is essential.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking an experienced General Manager to lead a high-volume responsive repairs contract across the Midlands. This opportunity is ideally suited to someone currently operating as, or ready to step up from, an Operations Manager, Contracts Manager or Account Manager role within a responsive repairs environment. This is a senior leadership role with full responsibility for operational performance, service delivery and customer outcomes across a large housing portfolio.
The Role
- Lead delivery of a fast-paced reactive repairs service
- Manage a multi-layer team of managers, supervisors and operatives
- Drive performance across KPIs, WIP, first-time fix and productivity
- Oversee customer experience and complaints resolution
- Ensure compliance with health & safety and regulatory standards
- Build strong relationships with clients and stakeholders
- Monitor performance, costs and overall contract efficiency
About You
- Proven experience in social housing maintenance
- Strong background in responsive repairs (essential)
- Experience leading large operational teams
- Commercially aware with experience managing budgets and performance
- Confident managing client relationships and high-pressure environments
General Manager in Birmingham employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and repairs sector. Attend industry events or join relevant online groups. You never know who might have the inside scoop on a General Manager role that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by practising common questions related to operational performance and customer outcomes. We recommend doing mock interviews with friends or mentors to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've driven performance and managed teams in high-pressure environments. This will help them see you as the perfect fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace General Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in responsive repairs and any leadership roles you've held, as this will show us you're a great fit for the General Manager position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a responsive repairs service and how your experience aligns with our needs. Be sure to mention specific achievements that demonstrate your ability to drive performance and manage teams.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your experience managing large operational teams. We want to see examples of how you've successfully led teams, improved performance, and resolved customer complaints in high-pressure environments.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to us quickly and allows you to easily track your application status. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at Build Recruitment Limited
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your understanding of KPIs and performance metrics. Brush up on relevant statistics from your previous roles, especially around WIP and first-time fix rates. Be ready to discuss how you've driven improvements in these areas.
✨Showcase Leadership Skills
This role involves managing a multi-layer team, so be prepared to share examples of how you've successfully led teams in the past. Highlight your experience in motivating staff, resolving conflicts, and driving performance. Use specific anecdotes that showcase your leadership style.
✨Client Relationship Mastery
Since building strong relationships with clients is key, think of instances where you've successfully managed client expectations or resolved complaints. Be ready to explain your approach to maintaining positive client interactions, especially in high-pressure situations.
✨Health & Safety Know-How
Compliance with health and safety standards is crucial in this role. Familiarise yourself with relevant regulations and be prepared to discuss how you've ensured compliance in your previous positions. This will show your commitment to safety and operational excellence.