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- Tasks: Coordinate service requests and support engineers for smooth operations.
- Company: Join a dynamic team in Basingstoke focused on effective service delivery.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Why this job: Be the backbone of our operations and make a real difference every day.
- Qualifications: Strong communication skills and a knack for organisation are essential.
- Other info: Opportunity for growth and to work with a collaborative team.
The predicted salary is between 30000 - 42000 ÂŁ per year.
We are seeking a proactive and highly organised Helpdesk Administrator to join our team in Basingstoke. The successful candidate will play a key role in coordinating service requests, supporting engineers and contractors, and ensuring the smooth operation of our CAFM system and service delivery processes.
Key Responsibilities
- Customer & Communication
- Communicate effectively with internal and external customers to capture, record, and distribute service calls through the CAFM system.
- Provide phone cover and inbox monitoring as required by the Team Leader.
- Deliver a professional, efficient, and effective service experience at all times.
- Work Order Management
- Raise new work orders for Contract Managers and reactive work orders for engineers.
- Review all incoming work orders to ensure accuracy of problem codes, site details, contact information, and job descriptions.
- Allocate and schedule work orders to engineers or subcontractors.
- Monitor delays and ensure SLA compliance.
- Conduct daily reviews of work orders in “Return,” “Rejected,” and “Awaiting Parts” statuses and update/assign accordingly.
- Complete and close work orders once all documentation is received.
- Engineer & Subcontractor Coordination
- Manage engineer downtime and ensure they are briefed on emergency works or urgent jobs.
- Chase subcontractors for attendance dates, updates, and required documentation (such as RAMS).
- Arrange site escorts where required.
- Check subcontractor paperwork to ensure accuracy of times, descriptions, and job details.
- Make corrections to engineer time records and job alignment when needed.
- Admin & Compliance
- Monitor CCC/central inboxes for closure paperwork and updates.
- Review performance reports and take corrective actions to improve results.
- Action escalations for outstanding remedial tasks.
- Raise system issues (e.g., jobs not closing correctly) with the appropriate support teams.
- Hire equipment when required to support operations.
- Provide support and cover for other regions when necessary.
- Performance
- Work towards individual performance targets and contribute to the wider team’s objectives.
- Support Contract Managers with administrative and operational requirements.
Helpdesk Admin in Basingstoke employer: Build Recruitment Limited
Contact Detail:
Build Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Admin in Basingstoke
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your communication skills and how you can deliver an efficient service experience, just like we do at StudySmarter.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind. Mention something specific from your chat to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team in Basingstoke!
We think you need these skills to ace Helpdesk Admin in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight relevant experience, especially in customer communication and work order management, so we can see how you fit into our team.
Craft a Catchy Cover Letter: Your cover letter should reflect your enthusiasm for the role and our company. Use it to showcase your organisational skills and proactive approach, which are key for this position.
Showcase Your Communication Skills: Since effective communication is crucial for this role, make sure to demonstrate your ability to communicate clearly and professionally in both your CV and cover letter. We want to see how you can engage with customers and colleagues alike.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Build Recruitment Limited
✨Know Your CAFM System
Familiarise yourself with the CAFM system mentioned in the job description. Understand its functionalities and how it supports service delivery processes. This will show your proactive approach and readiness to hit the ground running.
✨Master Communication Skills
Since effective communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated with customers or team members in past roles. This will demonstrate your ability to deliver a professional service experience.
✨Be Ready for Work Order Management Scenarios
Think about how you would handle various work order management situations. Prepare to discuss how you would ensure accuracy in problem codes and site details, as well as how you would monitor SLA compliance. This shows you understand the importance of detail in this role.
✨Show Your Organisational Skills
Highlight your organisational skills by sharing specific examples from your previous experiences. Discuss how you’ve managed multiple tasks or coordinated with different teams effectively. This will reassure the interviewers that you can handle the demands of the Helpdesk Administrator position.
