At a Glance
- Tasks: Manage customer queries and coordinate remedial works in a fast-paced environment.
- Company: Leading residential developer with a strong reputation for quality and service.
- Benefits: Competitive salary, annual bonus, generous holiday, and employee discounts.
- Other info: Great opportunity for career growth in the housebuilding sector.
- Why this job: Join a proactive team and make a real difference in customer care.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 35000 - 35000 £ per year.
Customer Care Coordinator – Bristol
Career-Bridge Recruitment is working with a leading residential developer to recruit an experienced Customer Care Coordinator to join their South West team based in Bristol.
This is an excellent opportunity for a proactive and customer-focused individual to join a well-established business with a strong reputation for quality and customer service.
The successful candidate will play a key role in managing customer queries, coordinating remedial works, and ensuring issues are resolved efficiently and professionally.
Working closely with the Customer Care Manager, you will be responsible for the administration and coordination of customer issues, liaising with internal teams, maintenance operatives, subcontractors and customers to ensure a high standard of service is maintained.
The Role
Your responsibilities will include
- Customer Care Administration
- Contractor & Operative Coordination
- Managing Customer Remedial Works
- NHBC Coordination
- The Ideal Candidate
We are looking for someone who is organised, customer-focused and able to manage multiple priorities in a fast-paced environment.
The successful candidate will ideally have
- Previous experience within customer care, customer service, administration or coordination.
- Experience handling customer queries and complaints professionally.
- Strong communication and relationship-building skills.
- Excellent organisational skills with the ability to prioritise workload effectively.
- A proactive approach with strong attention to detail.
- The ability to work independently and take ownership of tasks.
- Good IT skills, including Microsoft Office.
- Experience within housebuilding, construction or property would be advantageous but not essential.
Package & Benefits
- Competitive salary £30,000 - £35,000 per annum
- Annual bonus scheme.
- 24 days holiday, increasing with length of service
- Employee Assistance Programme.
- Employee discount scheme.
- Company pension scheme.
- Annual volunteering day.
If you are an organised and customer-focused professional looking for a new opportunity within the housebuilding sector, we would love to hear from you
Customer Care Coordinator in Bristol employer: Build Maintain Recruit Limited
Build Maintain Recruit Limited is an excellent employer, offering a dynamic work environment in Watford where innovation and collaboration thrive. Employees benefit from competitive salaries, generous pension contributions, and continuous training opportunities that foster professional growth. The company's commitment to maintaining bespoke mechanical systems ensures that team members engage in meaningful projects that enhance their skills and career trajectories.
Contact Details:
Build Maintain Recruit Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Build Maintain Recruit Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Build Maintain Recruit Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Build Maintain Recruit Limited:Your cover letter is your chance to shine! Tell us why you want to work at Build Maintain Recruit Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Build Maintain Recruit Limited!
How to prepare for a job interview at Build Maintain Recruit Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
