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For Companies At a Glance
- Tasks: Guide customers through their journey, from onboarding to ongoing support and success.
- Company: Join a high-growth tech company revolutionising customer engagement with AI.
- Benefits: 30 days holiday, wellbeing support, and vibrant workplace atmosphere.
- Why this job: Be part of a transformative journey and make a real impact in the service industry.
- Qualifications: Passion for SaaS, strong communication skills, and a proactive attitude.
- Other info: Collaborative culture with opportunities for career growth and personal development.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Build Concierge is a high-growth technology business that has developed an AI-powered Customer Engagement Platform for businesses of all sizes. Our vision is to become the most trusted partner for organisations seeking to grow, scale, and serve their customers effortlessly. Backed by ÂŁ4.3 million in early-stage investment and a team of more than 20 innovators, we are redefining the future of customer engagement with cutting-edge technology.
We are disrupting the service industry by solving common pain points such as heavy administration, disconnected customer conversations, and outdated systems. Our platform harnesses automation and AI to modernise operations, enabling businesses to deliver exceptional customer service while working more efficiently. We even run our own business entirely on our platform – demonstrating its power every day.
The impact is clear: our customers scale faster, run leaner, reduce costs, and deliver a best-in-class experience to their customers.
Our founder, Martin Port, has a proven track record of building transformative businesses. He founded BigChange, scaling it from start-up to a company valued at more than £300m with over 200 employees before its sale to Simpro Group. Before that, Martin launched and grew Masternaut into one of Europe’s largest telematics companies, now owned by Michelin, employing hundreds across multiple countries. This depth of experience underpins our culture today. We combine big-company expertise with a supportive, family-style environment where every team member’s contribution matters.
If you are excited by innovation, autonomy, and making a real impact, you will thrive at Build Concierge. This is your opportunity to join at the early stages of a transformative journey and help build something exceptional from the ground up.
The Role
The Role Our Solutions Advisors are technical guides, onboarding specialists, and customer champions. You\\\’ll play a key role throughout the entire customer journey – from pre-sales and onboarding to ongoing success and support.
What You’ll Do
- Interact with prospects and customers
- Ability to demonstrate our solution and support our customers throughout their journey
- Assist the sales team in discovery, demos, and technical Q&A
- Map customer workflows and processes to our product features
- Customer Success & Support
- Be a technical point of contact for customers providing efficient, friendly, and solutions-oriented support
- Deliver training, guidance, and education to maximise adoption and value
- Troubleshoot issues and work cross-functionally with Product & Engineering
- Identify opportunities to improve user experience and reduce friction
Technical Knowledge
APIs & Integrations: Understanding of REST APIs, webhooks, and authentication methods (OAuth, API keys) to support integration discussions with customers.
Data Handling & Transformation: Basic skills in manipulating structured/unstructured data such as CSV and Excel files to enable system setup and troubleshooting. Familiarity with CRM data models
Process Mapping: Ability to model and translate business processes.
AI/Automation Awareness: Working knowledge of AI-driven tools
- Help shape and evolve internal processes and customer playbooks
- Create and update support documentation and onboarding resources
- Champion customer needs internally, sharing feedback with the product team
- What You’ll Bring
- Passion for SaaS products, AI and technology
- A proactive, can-do attitude and willingness to wear multiple hats
- Strong communication skills and genuine empathy for customers
- Curiosity and analytical thinking – you ask great questions and dig into problems
- Comfort working with business software tools, CRMs, and ideally process mapping or workflow platforms
Why Join Us
Gain Rare Access to Groundbreaking Technology
Work with technology so advanced it is only just emerging on the global stage. You’ll gain first-hand exposure to innovations few professionals ever experience, positioning you at the forefront of AI and automation.
Transform How Businesses Operate
Be part of a company revolutionising the service industry—eliminating heavy admin, connecting customer conversations, and enabling businesses to scale faster and more efficiently.
Learn from Proven Founders
Collaborate with Martin Port and our leadership team, who have successfully scaled companies to hundreds of employees and multi-million-pound revenues.
Shape the Future
Influence the next generation of customer engagement technology and help modernise an entire industry.
Grow with Us
We believe everyone has the potential to lead. We champion progression, recognise hard-working excellence, and provide opportunities for you to step up, take ownership, and grow your career alongside our company’s growth.
Be Part of Our Family Atmosphere
We treat our people and our customers as part of one family. Our collaborative, supportive culture lets you build strong, lasting connections in a relationship-driven industry where partnerships and trust are everything.
Make an Impact Daily
See the results of your work quickly in a business where every idea counts.
What We Offer
- Career growth in a start-up – Shape your role, make a real impact, and grow alongside a fast-scaling business with clear progression opportunities.
- 30 days’ holiday (rising to 35) – Plus an extra day off annually to celebrate your Build Concierge work anniversary.
- Wellbeing support – Confidential Employee Assistance Programme and access to WisdomAI, our online wellbeing tool.
- Vibrant workplace atmosphere – A buzzing, collaborative Leeds office with free on-site parking and close to The Springs shopping centre.
- Celebrations & team socials – From our Summer Soirée to our End-of-Year Party, plus regular team events to celebrate wins big and small.
- Perks that make a difference – Branded workwear from day one, Bright Exchange discounts, and a competitive salary with room to progress as we grow.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Consulting, Information Technology, and Sales
- Industries: Software Development
Referrals increase your chances of interviewing at Build Concierge by 2x
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Solutions Advisor employer: Build Concierge
Contact Detail:
Build Concierge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Advisor
✨Tip Number 1
Get to know the company inside out! Research Build Concierge's mission, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that could boost your chances.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of APIs, data handling, and AI tools. Being able to discuss these topics confidently will set you apart as a Solutions Advisor.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds.
We think you need these skills to ace Solutions Advisor
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for SaaS products and AI shine through. We want to see that you’re genuinely excited about technology and how it can transform customer engagement.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of a Solutions Advisor, so don’t hold back on showcasing your technical knowledge and customer support experience.
Be Personable: We value strong communication skills and empathy for customers. Use your application to demonstrate your personality and how you connect with others. A friendly tone can go a long way in making your application stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our family at Build Concierge.
How to prepare for a job interview at Build Concierge
✨Know Your Tech
Familiarise yourself with the AI-powered Customer Engagement Platform and its features. Understand how automation and AI can transform customer service, as this will help you demonstrate your technical knowledge during the interview.
✨Map Out Your Experience
Prepare to discuss how your past experiences align with the role of a Solutions Advisor. Think about specific examples where you've interacted with customers, provided support, or solved problems, and be ready to map these to the job description.
✨Show Your Curiosity
Demonstrate your curiosity and analytical thinking by asking insightful questions about the company’s technology and customer engagement strategies. This shows that you're genuinely interested in the role and eager to contribute.
✨Emphasise Team Spirit
Since Build Concierge values a family-style environment, highlight your ability to work collaboratively. Share examples of how you've contributed to team success and built strong relationships in previous roles.
