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For Companies At a Glance
- Tasks: Guide customers through their journey, from onboarding to ongoing support and success.
- Company: Join a high-growth tech company revolutionising customer engagement with AI.
- Benefits: 30 days holiday, wellbeing support, and vibrant workplace atmosphere.
- Why this job: Be part of a transformative journey and make a real impact in the service industry.
- Qualifications: Passion for SaaS, strong communication skills, and a proactive attitude.
- Other info: Collaborative culture with opportunities for career growth and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Build Concierge is an AI-powered omnichannel customer engagement platform that enables businesses to convert, automate, and scale their operations efficiently and effectively. By integrating seamlessly with existing systems such as CRM, job management, and scheduling tools, our platform ensures instant responses, streamlined workflows, and real-time interaction management across multiple channels including calls, chats, SMS, emails, and more. Designed to optimize customer experiences, Build Concierge eliminates inefficiencies, reduces resource drain, and supports business growth with intelligent automation. With 24/7 availability and human-like interactions, it ensures businesses stay ahead in a competitive landscape.
Role Description
This is a full-time, on-site Solutions Advisor role based in Leeds. The Solutions Advisor will engage with prospective and existing clients to develop tailored solutions that meet their business needs. Responsibilities include analyzing client requirements, conducting consultations, providing training on product features, and guiding clients in leveraging the platform for optimal impact. Additionally, the role involves identifying sales opportunities, presenting value propositions, and collaborating with various teams to enhance customer engagement.
Qualifications
- Strong analytical and problem-solving skills for understanding client needs and delivering effective solutions
- Knowledge of finance and ability to incorporate financial insights into proposed solutions
- Excellent communication skills to clearly articulate product features, benefits, and tailored strategies to clients
- Experience in training and providing guidance to clients on product usage
- Proven sales aptitude with the ability to identify and pursue opportunities
- Collaborative mindset and ability to work closely with cross-functional teams
- Prior experience in SaaS or customer engagement solutions is a plus
- Bachelor’s degree in a relevant field preferred, or equivalent professional experience
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Solutions Advisor employer: Build Concierge
Contact Detail:
Build Concierge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Advisor
✨Tip Number 1
Get to know the company inside out! Research Build Concierge's mission, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that could boost your chances.
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of APIs, data handling, and AI tools. Being able to discuss these topics confidently will set you apart as a Solutions Advisor.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that keeps you fresh in their minds.
We think you need these skills to ace Solutions Advisor
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for SaaS products and AI shine through. We want to see that you’re genuinely excited about technology and how it can transform customer engagement.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of a Solutions Advisor, so don’t hold back on showcasing your technical knowledge and customer support experience.
Be Personable: We value strong communication skills and empathy for customers. Use your application to demonstrate your personality and how you connect with others. A friendly tone can go a long way in making your application stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our family at Build Concierge.
How to prepare for a job interview at Build Concierge
✨Know Your Tech
Familiarise yourself with the AI-powered Customer Engagement Platform and its features. Understand how automation and AI can transform customer service, as this will help you demonstrate your technical knowledge during the interview.
✨Map Out Your Experience
Prepare to discuss how your past experiences align with the role of a Solutions Advisor. Think about specific examples where you've interacted with customers, provided support, or solved problems, and be ready to map these to the job description.
✨Show Your Curiosity
Demonstrate your curiosity and analytical thinking by asking insightful questions about the company’s technology and customer engagement strategies. This shows that you're genuinely interested in the role and eager to contribute.
✨Emphasise Team Spirit
Since Build Concierge values a family-style environment, highlight your ability to work collaboratively. Share examples of how you've contributed to team success and built strong relationships in previous roles.
