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For Companies At a Glance
- Tasks: Help customers unlock the full value of our AI-powered platform and ensure smooth onboarding.
- Company: Join Build Concierge, a fast-scaling start-up redefining customer engagement.
- Benefits: 30 days holiday, wellbeing support, team socials, and career growth opportunities.
- Why this job: Be part of an innovative team and make a real impact in a high-growth environment.
- Qualifications: Experience with workflow design, APIs, and strong communication skills.
- Other info: Vibrant Leeds office atmosphere with celebrations for team wins.
The predicted salary is between 30000 - 35000 £ per year.
Customer Solutions Specialist
Salary: £30,000 to £35,000 per annum dependent on skills and experience
Location: Leeds HQ office based, 5 days per week – MUST LIVE WITHIN A COMMUTABLE DISTANCE TO LEEDS
Job type: Full-time
What we offer
At Build Concierge, we want you to feel valued, supported and inspired to grow.
Our benefits include:
- Career growth in a start-up –Shape your role, make a real impact and grow alongside a fast-scaling business with clear progression opportunities
- 30 days’ holiday (rising to 35)- plus an extra day off annually to celebrate your Build Concierge work anniversary
- Wellbeing support – confidential Employee Assistance Programme and access to WisdomAI, our online wellbeing tool
- Vibrant workplace atmosphere – a buzzing, collaborative Leeds office with free on-site parking and close to The Springs shopping centre
- Celebrations & Team socials – from our Summer Soiree to our End-of-Year Party, plus regular team events to celebrate wins big and small
- Perks that make a difference – Branded workwear from day one, Bright Exchange discounts and a competitive salary with room to progress as we grow
At Build Concierge, we are redefining how businesses engage with their customers. Our AI-powered Customer Engagement Platform helps organisations cut down on heavy administration, automate everyday tasks and deliver exceptional service with ease. Backed by more than £4 million in investment and led by Martin Port, the founder of BigChange and Masternaut, we are a high-growth company with the drive and expertise to scale quickly.
We are at a truly exciting stage in our journey. With a talented and ambitious team already in place, we are building a workplace where innovation, collaboration and individual contribution are celebrated. This is your chance to join early, play a pivotal role in shaping customer success, and grow with a company on the rise.
About the role
We are looking for a Customer Solutions Specialist to join our growing team. This role blends technical skill with strong people skills, helping our customers unlock the full value of our platform.
You will be hands-on with onboarding, guiding clients through setup and ensuring they feel supported from day one. You will work directly with customers to design workflows, support integrations and provide clear technical guidance on areas such as API calls and data handling. At the same time, you will act as a trusted partner, listening, advising and ensuring our clients’ needs are met at every stage.
Day to day, you will collaborate closely with colleagues across Sales, Product and Engineering, making sure customer feedback is acted upon and solutions are delivered quickly and effectively.
Responsibilities include but not limited to:
- Lead onboarding for new clients, ensuring smooth implementation and adoption.
- Work with customers to design and optimise workflows tailored to their business.
- Provide technical support on integrations, including APIs, webhooks, authentication and data transformation (CSV/Excel).
- Deliver training sessions and create helpful resources to build customer confidence.
- Troubleshoot issues and liaise with Product and Engineering to resolve them quickly.
- Act as a customer advocate, sharing insights and ideas to shape product development.
The ideal candidate
- You will be someone who thrives on problem-solving, enjoys working with technology and takes pride in helping others succeed.
Ideally, you will bring:
- Experience with workflow design or process mapping.
- Knowledge of APIs or system integrations.
- Strong analytical skills and an eye for detail.
- Excellent communication and relationship-building skills.
- A proactive, adaptable and curious approach to your work.
Interested?If you feel that you possess the relevant skills and experience then apply now with your latest CV for this Customer Solutions Specialist opportunity.
Customer Solutions Specialist employer: Build Concierge
Contact Detail:
Build Concierge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Specialist
✨Tip Number 1
Get to know the company inside out! Research Build Concierge's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the Customer Solutions Specialist role. Highlight your experience with workflow design and technical support, and don’t forget to showcase your people skills!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Build Concierge and being part of our exciting journey.
We think you need these skills to ace Customer Solutions Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience with workflow design, APIs, or customer support to show us you’re the right fit for the Customer Solutions Specialist role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about helping customers succeed. Share specific examples of how you've solved problems or improved processes in previous roles to demonstrate your proactive approach.
Showcase Your Technical Skills: Since this role involves technical support and integrations, don’t shy away from mentioning your familiarity with APIs, webhooks, or data handling. We want to see how your technical know-how can benefit our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Build Concierge
✨Know the Product Inside Out
Before your interview, make sure you understand Build Concierge's Customer Engagement Platform. Familiarise yourself with its features, benefits, and how it helps businesses. This will not only show your enthusiasm but also allow you to discuss how you can help customers unlock its full value.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved customer issues or optimised workflows. Be ready to explain your thought process and how you approached each situation. This will demonstrate your analytical skills and ability to thrive in a customer-focused role.
✨Practice Technical Questions
Since the role involves technical support on integrations and APIs, brush up on relevant terminology and concepts. Be prepared to answer questions about data handling and system integrations. You might even want to run through some common scenarios to show your technical prowess.
✨Emphasise Communication and Relationship-Building
As a Customer Solutions Specialist, strong communication is key. Think of ways you've built relationships with clients or colleagues in the past. During the interview, highlight your ability to listen actively and adapt your approach based on customer needs, showcasing your people skills.
