At a Glance
- Tasks: Create engaging training programmes and help customers master our SaaS platform.
- Company: Join Build Concierge, a dynamic company focused on customer success.
- Benefits: Competitive salary, hands-on role, and the chance to shape customer education.
- Other info: Opportunity for career growth and collaboration with diverse teams.
- Why this job: Make a real impact by transforming complex tech into easy-to-understand training.
- Qualifications: Experience in training on SaaS platforms and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Customer Learning Manager Salary dependent on skills and experience Full-time, Permanent Leeds, Office Based – LS15 Are you experienced in helping customers get the most out of Saa S platforms?
Do you enjoy turning complex technology into clear, practical training that gives people the confidence to hit the ground running?
Build Concierge is looking for a Customer Learning Manager to take ownership of how our customers and internal teams learn, adopt and get the best from our platform.
This is a hands-on role where you'll have the opportunity to shape and improve the entire enablement journey.
From creating structured onboarding programmes and delivering customer training to developing a scalable training academy, you'll help us build a consistent approach that supports our customers as we continue to grow.
Working closely with our Customer Success, Sales, Solutions, Product and Development teams, you'll play an important part in helping customers see value from the platform sooner, increase adoption and become confident users.
Role overview As our Customer Learning Manager, you'll be responsible for creating a structured, engaging approach to customer onboarding and ongoing education.
The successful candidate will take what can be a complex platform and make it easy to understand, building training programmes and resources that work for different users, whether they're administrators, operators or managers.
- Your responsibilities will include: Training & Onboarding
- Designing structured customer onboarding programmes that align with implementation timelines.
- Delivering engaging live and recorded training sessions.
- Providing on-site training, onboarding and workshops at customer locations when required.
- Creating tailored learning journeys for different types of platform users.
- Helping customers understand how to use and manage their workflows effectively from day one. Content & Enablement
- Building and maintaining a scalable training academy, including videos, guides and certification programmes.
- Developing practical playbooks covering workflows, APIs, integrations and platform best practice.
- Creating assessments and certification frameworks to support and validate learning.
- Keeping training materials up to date as the platform develops and evolves.
- Using customer feedback to continually improve our training and enablement resources. Internal Training
- Training internal teams on platform capabilities, workflows and best practice.
- Helping ensure our customer-facing teams have a consistent understanding of the platform and how we talk about it.
- Supporting the onboarding and development of new team members through structured training programmes. Customer Adoption & Impact
- Helping customers build confidence in the platform and make better use of its capabilities.
- Improving product adoption and reducing the time it takes customers to see value.
- Reducing reliance on ongoing support through better training and education.
- Identifying common knowledge gaps and sharing insights with our Product and Development teams.
- Continually looking for ways to make our onboarding and enablement processes more effective and scalable.
Skills and Experience We are looking for someone who combines strong communication skills with a good understanding of Saa S technology.
You'll be comfortable speaking to customers, delivering training and taking technical concepts and making them easy for different audiences to understand.
Requirements
- Proven experience training or enabling customers or users on a Saa S platform.
- The ability to explain technical concepts such as APIs, workflows and integrations in a clear and accessible way.
- Experience designing structured training programmes, onboarding journeys or learning pathways.
- Strong communication and presentation skills, with the confidence to lead training sessions and workshops.
- A highly organised and process-driven approach with excellent attention to detail.
- The ability to work collaboratively across different teams and build strong relationships with a range of stakeholders. Desirable
- Experience building or managing an LMS or online training academy.
- Familiarity with tools such as Loom, Notion or Talent LMS.
- Previous experience within Customer Success, Implementation or Saa S onboarding.
- Experience working with automation, AI or workflow-driven technology.
This is an opportunity to make a real impact on how our customers experience Build Concierge.
You will have the freedom to help shape our approach to customer education and build training and onboarding processes that can scale alongside the business.
Apply today with your latest CV to join Build Concierge as our new Customer Learning Manager.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful
Customer Learning Manager employer: Build Concierge
Build Concierge is an exceptional employer that prioritises employee growth and development, particularly in the role of Customer Learning Manager. Located in Leeds, the company fosters a collaborative work culture where you can make a tangible impact on customer education and onboarding processes, while enjoying the benefits of a structured training environment and opportunities for professional advancement. With a focus on innovation and continuous improvement, you'll be empowered to shape the learning journey for both customers and internal teams, making this a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Learning Manager
✨Dive into Digital Learning Communities
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Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Build Concierge looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
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We think you need these skills to ace Customer Learning Manager
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Build Concierge, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Build Concierge and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Build Concierge
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Build Concierge might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Build Concierge.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
