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- Tasks: Provide technical support and training to customers globally while travelling abroad.
- Company: Join Bühler, a leader in sustainable solutions for food and mobility industries.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Why this job: Be part of a team that creates innovations for a better world.
- Qualifications: NVQ Level 5 or HND in Electrical/Electronic Engineering and customer support experience.
- Other info: Dynamic role with opportunities for international travel and career growth.
The predicted salary is between 30000 - 42000 £ per year.
This is an opportunity for a driven engineer looking to make an impact in a global technical support environment. You will provide higher level support to our globally based service centres and have the chance to travel abroad visiting and supporting our growing customer base.
This is where you'll excel:
- Provide in-house and at site after-sales technical support to our customers and global teams.
- Deliver trainings to our customers, regional engineers and global teams.
- Commission new machines.
- Carry out planned and emergency fault finding and analysis support for all machines in our product range.
- Proactively report feedback and field issues to in-house departments and track progress of raised actions, supporting R&D and Sales and recognising when to elevate issues encountered to other departments within our organisation.
- Support internal design and development projects from the service viewpoint.
- Field Validation of software & hardware changes.
- Proactively aid the development of our customer support products.
- CS upgrade kit validation at site and in-house tech documentation creation and support.
These are the skills you’ll need:
- Minimum NVQ Level 5 qualification, ideally HND in Electrical/Electronic Engineering.
- Previous experience in a technical customer support environment.
- Clear Communication Skills written and verbal.
- Ability to liaise confidently with customers at all levels.
- Comfortable using Microsoft Office.
- Additional language skills, particularly German, would be advantageous.
- A current passport and a full, clean, and current driving licence, as the role will require regular international long and short haul travel.
Field Support Engineer employer: Bühler Gruppe
Contact Detail:
Bühler Gruppe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field and let them know you're on the hunt for a Field Support Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and communication skills. Be ready to discuss how you've tackled challenges in previous roles, especially in customer support. We want to see that you can handle the pressure and deliver results!
✨Tip Number 3
Don’t forget to showcase your passion for travel and working with diverse teams. Highlight any previous international experience or language skills, especially if you speak German. It’s all about showing that you’re ready to hit the ground running!
✨Tip Number 4
Apply through our website for the best chance of landing that dream job! We love seeing candidates who take the initiative to connect directly with us. Plus, it shows you’re serious about joining our team at Bühler!
We think you need these skills to ace Field Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Support Engineer role. Highlight your technical support experience and any relevant qualifications, like your NVQ Level 5 or HND in Electrical/Electronic Engineering.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've provided technical support in the past and how you can contribute to our global teams.
Show Off Your Communication Skills: Since clear communication is key, make sure your application showcases your written and verbal skills. Use straightforward language and be concise, but don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bühler Gruppe
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on your knowledge of electrical and electronic engineering principles, as well as any specific technologies mentioned in the job description. Being able to discuss these confidently will show that you’re ready to provide the high-level support they need.
✨Practice Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member where you explain complex technical concepts in simple terms. This will help you feel more comfortable when discussing technical issues with customers and colleagues.
✨Show Your Customer-Centric Approach
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you’ve handled challenging situations and provided solutions. This will demonstrate your commitment to customer satisfaction and your ability to liaise confidently with clients at all levels.
✨Be Ready for Travel Questions
Since the role involves international travel, be prepared to discuss your flexibility and willingness to travel. Have a few examples ready of previous travel experiences related to work, and express your enthusiasm for visiting new places and supporting customers globally.