Receptionist/Administrator

We are a busy 11,000 patient GP practice in Northamptonshire looking for a Receptionist/Administrator for up to 30 hours per week to join our friendly team. Opening hours 8.00am - 6.30pm Monday to Friday. We would be looking for someone who can provide flexible cover during opening times.

Main duties of the job

• This is a fast-paced and varied role that requires excellent communication skills and the ability to remain calm under pressure.
• You will manage a range of administrative and patient-facing tasks, ensuring the smooth running of our daily clinics.
• Greeting patients and visitors both in person and over the telephone.
• Booking, cancelling, and rescheduling appointments via the SystmOne clinical system.
• Processing repeat prescription requests and handling diverse patient enquiries.
• Managing incoming and outgoing post, clinical coding tasks, and scanning documentation.
• Assisting with ad-hoc administrative tasks as needed.
• Liaising with GPs, nurses, and external healthcare providers (e.g., secondary care and pharmacies).
• Maintaining patient confidentiality and data protection (GDPR) at all times.

About us

Bugbrooke Medical Practice is committed to providing high-quality patient care delivered by a dedicated team of healthcare professionals. We are a rural practice caring for over 10,750 patients and dispensing to over 3,500 patients. We are part of the Integrated Care Board (ICB) and a proud member of the Blue Primary Care Network (PCN). Together, we work to ensure patients have access to all the services they need. Bugbrooke Medical Practice is an accredited training practice and for many years has been involved in the postgraduate training of fully qualified doctors who wish to enter the speciality of general practice. Our vision is clear, to be a trusted provider in healthcare, delivering exceptional, personalised care that is deeply rooted in our commitment to continuous learning, clinical excellence, and community engagement.

Job responsibilities

• You will play a vital role in ensuring the efficient day-to-day operations of the practice.
• Your responsibilities will include welcoming patients, managing appointment scheduling, handling incoming calls, and supporting the administrative team with various clerical tasks.
• The ideal candidate will be organised, detail-oriented, and skilled in providing excellent customer service to patients and visitors.
• Your contribution will help create a welcoming atmosphere that enhances patient experience, while upholding confidentiality and adhering to healthcare regulations and practice policies.

Experience

• GCSE or equivalent in Maths and English.
• Exceptional verbal and written communication skills with a compassionate and professional telephone manner.
• High level of accuracy and attention to detail.
• The ability to multi-task, prioritise workloads, and work effectively within a team environment.
• Experience working in a GP practice or healthcare setting.
• Use of a clinical system (SystmOne) or similar records management system.
• Candidates who demonstrate strong IT proficiency and experience in a GP setting will be prioritised.
• While we offer up to 30 hours per week, flexibility to cover holiday or sickness within the team is an advantage.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.