Job summary
Job summary
We are a busy 11,000 patient GP practice in Northamptonshire looking for an Receptionist/Administrator for hours to be arranged to join our friendly team.
Opening hours 8.00am - 6.30pm Monday to Friday
Main duties of the job
This is a fast-paced and varied role that requires excellent communication skills and the ability to remain calm under pressure. You will manage a range of administrative and patient-facing tasks, ensuring the smooth running of our daily clinics.
- Greeting patients and visitors both in person and over the telephone.
- Booking, cancelling, and rescheduling appointments via the SystmOne clinical system.
- Processing repeat prescription requests and handling diverse patient enquiries.
- Managing incoming and outgoing post, clinical coding tasks, and scanning documentation.
- Assist with ad-hoc administrative tasks as needed.
- Liaising with GPs, nurses, and external healthcare providers (e.g., secondary care and pharmacies).
- Maintaining patient confidentiality and data protection (GDPR) at all times.
Overview of your organisation
Bugbrooke Medical Practice is committed to providing high-quality patient care delivered by a dedicated team of healthcare professionals. We are a rural practice caring for over 10,750 patients and dispensing to over 3,500 patients.
We are part of the Integrated Care Board (ICB) and a proud member of the Blue Primary Care Network (PCN). Together, we work to ensure patients have access to all the services they need.
Main duties of the job
answering telephone call/making calls, helping patients with enquiries, scanning documents, coding, administrative duties. This list is not exhaustive and can change for operational needs
About us
Our vision is clear, to be a trusted provider in healthcare, delivering exceptional, personalised care that is deeply rooted in our commitment to continuous learning, clinical excellence, and community engagement.
Job description
Job responsibilities
Greeting patients and visitors both in person and over the telephone.
Booking, cancelling, and rescheduling appointments via the SystmOne clinical system.
Processing repeat prescription requests and handling diverse patient enquiries.
Managing incoming and outgoing post, clinical coding tasks, and scanning documentation.
Assist with ad-hoc administrative tasks as needed.
Liaising with GPs, nurses, and external healthcare providers e.g. secondary care and pharmacies.
Maintaining patient confidentiality and data protection GDPR at all times.
Person Specification
can do attitude
Essential
- must be able to have a dsb check, no criminal record
Desirable
- basic IT skills and can do attitude
Experience
Essential
- preferably system1 but training given for right candidate
Desirable
- primary care experience desirable but not essential
Qualifications
Essential
- desirable maths and english
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bugbrooke Medical Practice
Address
Levitts Road
Bugbrooke
Northampton
Northamptonshire
NN7 3QN
United Kingdom
Employer's website
https://www.bugbrookemedicalpractice.co.uk/ (Opens in a new tab)
patient services coordinator in Northampton employer: Bugbrooke Medical Practice
Bugbrooke Medical Practice is an excellent employer, offering a supportive NHS environment where you can thrive as a Salaried GP. With a strong focus on mentorship and continuous professional development (CPD), we foster a collaborative work culture that prioritises patient-centred care and encourages personal growth. Located in the picturesque Northamptonshire, our practice not only values high standards of care but also promotes a fulfilling work-life balance for all team members.
Contact Details:
Bugbrooke Medical Practice Recruitment Team
