At a Glance
- Tasks: Coordinate deliveries and resolve issues while ensuring smooth communication across teams.
- Company: Join Buffaload Logistics, a leading UK temperature-controlled logistics specialist.
- Benefits: Gain valuable experience, earn a competitive salary, and enjoy a supportive work environment.
- Other info: Flexible working hours with opportunities for growth and development.
- Why this job: Kickstart your career in customer service with hands-on training and real-world impact.
- Qualifications: GCSEs in English and Maths required; IT skills are a plus.
The predicted salary is between 19575 - 23925 £ per year.
Our customer services team is central to ensuring deliveries run smoothly and in line with customer expectations. The role acts as the key link between customers, transport operations, planning teams, warehouse colleagues and drivers, helping to coordinate deliveries, resolve issues and maintain communication throughout the supply chain.
Buffaload Logistics is a UK-based temperature-controlled logistics specialist, providing reliable and efficient transport solutions for chilled and frozen goods across the United Kingdom and Europe. Established with a focus on supporting the food manufacturing and retail sectors, Buffaload has built a strong reputation for delivering time-critical products with precision, consistency, and care.
The company operates a modern fleet of refrigerated vehicles equipped with advanced temperature-monitoring technology, ensuring full compliance with food safety and quality standards. Buffaload’s integrated service offering includes national and international haulage, warehousing, distribution, and supply chain management, allowing clients to streamline operations and maintain product integrity from origin to destination.
Driven by a commitment to innovation, sustainability, and customer service, Buffaload Logistics invests in cutting-edge systems, low-emission transport solutions, and highly trained personnel. Its strategic network and operational expertise enable the business to respond flexibly to customer demands, making it a trusted logistics partner for some of the UK’s leading food producers and retailers.
At its core, Buffaload Logistics is dedicated to delivering excellence through dependable service, operational efficiency, and long-term partnerships.
Main duties include:
- Ensure the smooth running of the Irish Export function so that it is efficient and professional at all times
- Liaising with internal and external customers, vets, drivers and transport and warehouse functions
- Ensure that accurate and up to date information and communications are passed to the relevant internal and external suppliers and departments to enable a time sensitive and legal compliance operation to function in a professional manner
- Ensuring all information which is required on paperwork and databases are completed and checked as part of due diligence
- Promoting a positive Health, Safety and food safety culture through your individual actions
- Taking calls and communicating issues in a professional and timely manner
- Report any accidents as soon as possible and in compliance with Buffaload Logistics’ accident reporting procedure
- Adhere to all company policies and procedures, including the Uniform Guidelines and Health and Safety Policy
- Carry out other relevant reasonable management requests as required by your Line Manager
- Understanding of export legislation required to complete your daily duties
- Manage any issues regarding customs by communication with the relevant parties
- Taking responsibility for work and helping others and raising any work-task concerns
- Monitor all emails and customer enquiries
- Scanning and matching of all POD’s (proof of delivery notes)
- Accurately file and archive all paperwork
- Retrieve PODs from customer portal
- Record and report all discrepancies receipted on Proof of Deliveries
- Dealing with customer PDS queries in a polite and timely manner
- Any other ad hoc duties
- Process POD requests received via email
- Effectively respond to customer enquiries in a timely manner ensuring that a high level of communication is maintained at all times
Training Outcome: The ability to work as a qualified customer service specialist upon successful completion of the apprenticeship.
Skills Required:
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Team working
- Initiative
Qualifications:
- Essential - GCSE - English - C/4
- Essential - GCSE - Maths - C/4
- Desired - GCSE - IT - 4/C
Course Information:
- Course: Customer service specialist (level 3)
- Level: 3
- Route: Sales, marketing and procurement
- Apprenticeship Level: Advanced
Working Arrangements:
- Working Week: Monday - Friday, shifts 8.00am - 4.00pm / 9.00am - 5.00pm initially, moving to a rota which will incorporate some 6.00am starts and 8.00pm finishes.
- Expected Duration: 1 Year 3 Months
- Training Provider: CHESHIRE COLLEGE SOUTH AND WEST
Apprentice Customer Service Administrator in Crewe employer: Buffaload Logistics ltd
At Buffaload Logistics, we pride ourselves on being an excellent employer, offering a dynamic work culture that values safety, quality, and employee well-being. Our HGV Technicians benefit from competitive pay, a comprehensive health and wellbeing programme, and opportunities for professional growth within a supportive team environment. Located in a thriving area, we provide unique advantages such as free parking and a cycle to work scheme, making it an ideal place for those passionate about heavy vehicle maintenance.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Administrator in Crewe
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Buffaload Logistics ltd.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Buffaload Logistics ltd. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Customer Service Administrator in Crewe
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Buffaload Logistics ltd.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Buffaload Logistics ltd and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Buffaload Logistics ltd
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Buffaload Logistics ltd. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Buffaload Logistics ltd will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
