Description Job Title: Front of House Supervisor We are seeking a dedicated and proactive Front of House Supervisor to join our team. This leadership role is essential in ensuring smooth daily operations, delivering exceptional customer service, and maintaining a positive environment for both staff and guests. As a Supervisor, you will oversee all aspects of the shift, with a primary focus on front-of-house operations, while also supporting back-of-house activities as needed. Key Responsibilities: - Supervise and coordinate all front-of-house staff during shifts to ensure efficient service delivery - Oversee guest experience, addressing any concerns promptly and professionally - Ensure adherence to company policies, health and safety standards, and service protocols - Assist in training, mentoring, and motivating team members to uphold service excellence - Manage shift operations, including opening and closing procedures - Collaborate with back-of-house team to ensure seamless communication and workflow - Monitor inventory levels and assist with stock management as needed - Handle cash register operations and financial transactions accurately - Maintain a clean, organized, and welcoming environment for guests and staff Skills and Qualifications: - Previous supervisory or leadership experience in a hospitality or customer service setting - Excellent communication and interpersonal skills - Strong organizational and problem-solving abilities - Ability to work effectively under pressure and handle multiple tasks simultaneously - Flexibility to work various shifts, including evenings, weekends, and holidays - Knowledge of health and safety regulations and best practices in food service - Positive attitude and a commitment to delivering outstanding guest experiences Join our dynamic team and be part of a company that values growth, teamwork, and excellence. We offer a supportive work environment, opportunities for advancement, and comprehensive training to help you succeed in your leadership role. Requirements * Proven experience in customer service; prior restaurant or hospitality experience strongly preferred * Availability to work nights, weekends, and holidays as required by restaurant operations * Strong interpersonal and communication skills with a guest-focused mindset * Ability to assist with ordering, inventory management, and basic administrative tasks * Demonstrated leadership potential, including the ability to mentor, train, and motivate team members * Strong organizational and time-management skills in a fast-paced environment * Ability to stand for extended periods and perform light lifting as needed * Reliable, punctual, and adaptable to changing business needs
Supervisor employer: Buffalo Wing Factory, Reston
Buffalo Wing Factory, Reston is an attractive employer due to its focus on employee development and a supportive work culture. The company provides opportunities for career advancement and emphasizes teamwork among staff. Employees are encouraged to take on leadership roles, contributing to a positive and collaborative environment.
Contact Details:
Buffalo Wing Factory, Reston Recruitment Team
