At a Glance
- Tasks: Lead and support a dynamic field team while ensuring customer satisfaction and operational excellence.
- Company: Join Buffalo Technical Services, a growing company with a focus on innovation and teamwork.
- Benefits: Competitive salary, car allowance, and opportunities for travel and professional growth.
- Other info: Exciting opportunities for growth and potential projects across mainland Europe.
- Why this job: Make a real impact in a fast-paced environment and help shape the future of our operations.
- Qualifications: Experience in managing field teams, strong problem-solving skills, and excellent communication.
The predicted salary is between 35000 - 40000 £ per year.
Location: UK-based, with regular travel to customer and team sites
Salary: £35-40,000pa FTE, subject to experience, plus competitive car allowance
Employment type: Full-time
Reports to: Founding Directors
Join our herd! Buffalo Technical Services is growing and we’re looking for our first managerial appointment to help lead our expanding field operations. Currently, we have a team of 11 direct staff working across the UK, repairing and maintaining manual-handling equipment for blue-chip clients as a preferred supplier to a principal contractor. Outside of this established operation, we are building a growing pipeline of project work and developing new services in the installation and support of hub-and-beacon tracking technology. These projects will support customers across the logistics, warehouse and supermarket sectors, covering pre-site surveys, installation and post-installation support. As the business develops, there may also be opportunities to support projects in mainland Europe.
This is an exciting opportunity for a resourceful, disciplined & people-focused operational leader to work closely with our two founding directors and make a genuine impact on the future of the company.
Role Description
Bridging a strategic mindset with hands-on delivery, the role involves day-to-day responsibility for keeping our field team supported, our projects running smoothly and our customers impressed. Specifically, you’ll need to:
- Lead & Support the Team: Provide first line management, scheduling and ongoing support for our UK-wide field engineers, including resource allocation, recruitment, onboarding and training.
- Deliver Customer Excellence: Carry out site visits, pre-site surveys and operational reviews. Oversee installation projects and provide ongoing technical and customer support.
- Drive Operational Standards: Support preparation of project plans, method statements, risk assessments and site documentation. Monitor and evaluate performance, job progress and safety compliance while continuously improving operational processes and KPIs.
- Build for Growth: Partner with Founding Directors on contract mobilisation, resource allocation and expanding into mainland Europe.
What You Bring:
Whether your background is in field service, operations, logistics or technical contracts management, you are a confident, relatable problem solver who takes genuine pride in your work and full ownership of your decisions, actions, conduct & output.
Essential experience and qualities:
- Proven experience managing or coordinating field-based technical, engineering, or logistics teams.
- Strong organizational, scheduling, and practical problem-solving abilities.
- Excellent communication skills with the credibility to manage client and supplier relationships.
- Full UK Driving Licence and willingness to travel UK-wide.
Desirable experience:
- Experience in warehousing, distribution, manual-handling equipment, or tracking tech.
- Experience working with blue-chip customers or preferred-supplier arrangements.
- Familiarity with H&S requirements (RAMS) and blue-chip contract environments.
- Exposure to mainland European projects or international operations.
- Military service or similar experience coordinating operations in disciplined, high-velocity environments, across multiple locations or regions.
Field Operations & Contracts Manager in Chester employer: Buffalo Technical Services Ltd
At Buffalo Technical Services, we pride ourselves on being an excellent employer that values growth, collaboration, and innovation. Our supportive work culture fosters teamwork and encourages professional development, offering opportunities for our employees to take ownership of their roles while making a tangible impact in the field. With competitive salaries, a generous car allowance, and the chance to work on exciting projects across the UK and potentially Europe, joining our team means becoming part of a dynamic company that is committed to excellence and employee satisfaction.
Contact Details:
Buffalo Technical Services Ltd Recruitment Team
