At a Glance
- Tasks: Perform maintenance on cutting-edge scientific equipment and support customers across Europe.
- Company: Join Buehler, a leading supplier in materials preparation and analysis.
- Benefits: Competitive salary, company car, pension scheme, and 25 days holiday.
- Other info: Intensive training and ongoing mentoring from experienced professionals.
- Why this job: Be part of a dynamic team making a real impact in the scientific community.
- Qualifications: Technical training in mechatronics or electrical engineering; problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Buehler is one of the world's leading suppliers of scientific equipment, accessories and consumables for materials preparation and analysis and hardness testing. Buehler is part of the US Fortune 200 company Illinois Tool Works (ITW) with around 100 decentralized business units in 52 countries and approximately 51,000 employees. This role will be within the Europe service department of ITW Test & Measurement GmbH, headquartered in Germany, and is responsible for the support of all customers in Europe.
Key Responsibilities
- Perform preventative and corrective maintenance required on Buehler metallographic and hardness testing product lines – for example, disassembling, replacing, or repairing defective parts; reassembling as required; troubleshooting, adjusting/calibrating ready for use by using standard and/or specialized tools by using technical manuals.
- The scope of work will be 70% on the customer site and 30% in the repair service area.
- Develop and maintain effective, communicative relationships with customers, managers.
- Communicate activities to customers including scheduling of Preventive Maintenance and estimated time of arrival for unscheduled work.
- Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded.
- Respond to routine customer and sales questions regarding equipment operation and performance or direct questions straight to technical sales teams.
- Maintain courteous, smart and professional demeanour when working with customers, contractors, management and colleagues.
- Utilize customer protocols when entering and exiting facilities.
- Follow all Buehler and Customer Health & Safety protocols and procedures.
General Responsibilities
- Complete all necessary paperwork electronically.
- Adhere to all Health and Safety guidelines to ensure personal and team safety.
- Effectively manage time on jobs to ensure maximum efficiency.
- Communicate job progression with service team.
- Share best practices and knowledge with other team members.
- Report to Line Manager.
Your Profile
- Technical training in the field of mechatronics / electrical engineering or several years of vocational training in a similar activity.
- Mechanical and electrical engineering knowledge.
- You are experienced in working with ERP systems and MS Office programs.
- You are used to working independently and goal-oriented and like to visit the customer on site.
- Technical aptitude and logical problem-solving skills.
- Enthusiastic, adaptable, and ready for a challenge.
- Able to plan and work independently.
- Competent communicator, willing to liaise with staff and clients.
- Full UK driving licence.
What We Offer You
- A competitive salary depending on experience.
- A fully expensed company car with fuel card for business and private use.
- Contributory pension scheme.
- 25 days holiday + Bank holidays.
- Company phone and laptop, allowing you to stay connected with colleagues and access necessary resources for work.
- You will get intensive training for several weeks, in our service centers in Germany or France, and after your induction, we will continue to support you and offer mentoring from our long-term service experts.
Service Engineer/Technician employer: Buehler An ITW Company
Buehler, a leading supplier of scientific equipment, offers an exceptional work environment for Service Engineers/Technicians in Europe. With a strong focus on employee growth, you will benefit from extensive training and mentoring from experienced professionals, ensuring you are well-equipped to exceed customer expectations. The company promotes a collaborative culture, competitive salary, and generous benefits, including a fully expensed company car and a contributory pension scheme, making it an attractive employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer/Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand Buehler's offerings and think about how your skills in mechatronics or electrical engineering can add value. Show them you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! As a Service Engineer, you'll need to build relationships with customers. Role-play common scenarios with friends or family to get comfortable explaining technical concepts in a way that's easy to understand.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Buehler and ready to take on the challenge of supporting customers across Europe.
We think you need these skills to ace Service Engineer/Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer/Technician role. Highlight your technical training and experience in mechatronics or electrical engineering, as well as any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of your problem-solving skills and how you've successfully communicated with customers in the past.
Showcase Your Technical Skills:Don’t forget to mention your experience with ERP systems and MS Office. We want to see how your technical aptitude can help us exceed customer expectations in service delivery.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board with our team!
How to prepare for a job interview at Buehler An ITW Company
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to mechatronics and electrical engineering. Familiarise yourself with Buehler's product lines, especially the metallographic and hardness testing equipment. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about specific situations where you had to troubleshoot or repair equipment. This will demonstrate your logical problem-solving skills and your ability to work independently, which are key for this position.
✨Communicate Like a Pro
Since this role involves a lot of customer interaction, practice how you would explain technical concepts to non-technical clients. Being able to communicate effectively is crucial, so think about how you can convey complex information in a simple way during your interview.
✨Be Ready for On-Site Scenarios
Expect questions about how you would handle on-site visits and customer interactions. Prepare to discuss how you would manage your time efficiently while ensuring customer satisfaction. Showing that you understand the importance of maintaining professional relationships will set you apart.
