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- Tasks: Lead a dynamic team to deliver top-notch service for dispense systems.
- Company: Join a leading company in the beverage industry with a focus on customer satisfaction.
- Benefits: Enjoy 25 holidays, health perks, a beer allowance, and a solid pension plan.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Degree preferred; experience in customer service and team leadership required.
- Other info: Great opportunities for personal growth and community involvement.
The predicted salary is between 40000 - 50000 ÂŁ per year.
The Regional Ops Manager will lead a regional team of technicians to deliver operationally viable and cost‑effective service levels for the installation and maintenance of dispense systems in the on‑trade. You will oversee team performance, training, and resource planning across the region to ensure service levels meet company and customer expectations. The role focuses on building a strong customer service culture and supporting sales and marketing initiatives, including new product launches and technical standards.
The Role
- Lead and manage a high performing technical team, including recruitment, engagement, development, and performance management
- Oversee draught beer delivery, installations, and service calls across ~15 key customers
- Build and maintain strong relationships with customers, service partners, and internal teams (Sales, Operations, Marketing)
- Manage budgets, stock, asset control, and service provider spend
- Monitor KPIs, productivity, SLAs, and implement improvements to drive customer satisfaction
- Plan and lead daily operations, events, temporary/mobile bars, and out of hours work
- Ensure compliance with legal, health & safety, and regulatory standards, including Gas Pressure Systems records
- Conduct performance reviews, monthly reporting, and senior management meetings to drive continuous improvement
- Handle HR matters, complaints, and support employee wellbeing; contribute to apprenticeship programs
- Deliver sales and marketing initiatives to achieve budgeted sales and market share
- Represent the business on key industry bodies and the Brand Dispense Association Admin Committee
- Participate in “Days in Trade” activities
Who we’re looking for
- Educated to degree standard is desirable
- Minimum 1 year’s experience in a customer technical/service environment
- Minimum 1 year’s experience in a people leadership role
- Minimum 1 year’s experience in a sales/supplier contract management role
- High numeracy and verbal reasoning skills
- Well‑developed IT skill set across all areas of the Microsoft Office Suite
- Ability to forge strong relationships both internally & externally
- Effective performer in cross functional multi‑disciplined teams
- Technical expertise
What’s in it for you
- 25 holidays per year + bank holidays & holiday trading options
- Pension (up to 8% employer contribution) & income protection
- Comprehensive health & wellbeing benefits (fully funded private medical insurance, dental insurance, gym discounts, Employee Assistance Programme)
- 26 weeks paid parental leave for eligible primary caregivers
- A beer allowance to enjoy our brands
- 2 volunteer days a year to support your local community
- Life assurance & charitable giving
Regional Ops Manager - North West & East Midlands employer: Budweiser Brewing Group (AB InBev)
Contact Detail:
Budweiser Brewing Group (AB InBev) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Ops Manager - North West & East Midlands
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams or projects successfully. We want to see how you can lead our technicians to deliver top-notch service!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Regional Ops Manager - North West & East Midlands
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Regional Ops Manager role. Highlight your leadership experience, customer service skills, and any relevant technical expertise to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background aligns with our goals. Don’t forget to mention your experience in managing teams and driving customer satisfaction.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and improve service levels. Numbers speak volumes, so if you’ve boosted KPIs or managed budgets effectively, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Budweiser Brewing Group (AB InBev)
✨Know Your Stuff
Make sure you understand the ins and outs of the role. Familiarise yourself with the specifics of managing a technical team, especially in the context of dispense systems. Brush up on your knowledge of KPIs, SLAs, and how to drive customer satisfaction.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams. Prepare examples of how you've engaged, developed, and managed performance in previous roles. Highlight any successful training initiatives or performance reviews you've conducted.
✨Build Relationships
Since this role involves forging strong relationships, think about how you can demonstrate your ability to connect with customers and internal teams. Share stories that showcase your communication skills and how you've collaborated across functions.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing budgets or dealing with complaints. Think through potential scenarios related to the role and prepare structured responses that highlight your problem-solving skills and technical expertise.