At a Glance
- Tasks: Coordinate service calls and installations, ensuring efficiency and high-quality customer service.
- Company: Join AB InBev, a leader in brewing the world’s most loved beers.
- Benefits: Enjoy competitive pay, health perks, a beer allowance, and 25 days holiday.
- Other info: Collaborative culture with opportunities for personal development and community support.
- Why this job: Make an impact in a fast-paced environment while developing your planning skills.
- Qualifications: A Levels or equivalent, strong Excel skills, and excellent communication abilities.
The predicted salary is between 30000 - 35000 £ per year.
Purpose: Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive.
Seniority Level: Entry level
The Role: This role supports the Planning Manager in coordinating around 50,000 service calls and 12,000 installations annually, focusing on efficiency and technician productivity. It involves managing over 100 internal engineers, coordinating with third‑party teams, and ensuring work meets agreed service levels (SLAs). You'll work closely with other departments and external stakeholders to optimize scheduling, solve logistical challenges, and deliver a high‑quality, reactive customer service. Strong communication, planning, and data interpretation skills are essential, along with the ability to thrive in a fast‑paced environment.
- Duties & Responsibilities
- Job & Service Management: Oversee daily planning and coordination of ~50,000 reactive calls and 12,000 installations annually across all On Trade customers, including 2.5m hl of draught beer volume.
- Scheduling & Resource Optimisation: Use diagnostic tools and scheduling systems to plan engineer routes, ensure efficient resource use, and meet SLAs for reactive and planned work (PPMs).
- Stakeholder Engagement: Collaborate with internal teams (Sales, Sales Intelligence) and key customers (e.g., JDW, Greene King, Whitbread) to ensure timely project delivery.
- Performance & Risk Management: Identify risks to KPIs and SLAs, taking action to mitigate them; manage WIP and ensure accurate task closure in systems.
- Team Collaboration: Work closely with the Planning Manager to improve team productivity and attend regular planning reviews.
- Continuous Improvement: Identify operational improvement opportunities using PDCA methodology; contribute to process development and service level enhancements.
Who we’re looking for:
- Educated to A Level standard or equivalent
- Advanced Microsoft Excel skills
- Co‑ordination and Planning skills – excellent organisational/communication skills and ability to prioritise workload.
- Strong verbal reasoning and strategic thinking abilities
- Highly self‑motivated, accurate, and deadline‑driven
- Committed to personal development and continuous improvement
- Delivers excellent customer service and meets expectations
- Builds strong relationships; collaborative and team‑oriented
- Calm under pressure, assertive, and professional in approach
Benefits & Perks:
- Benefits for you and your family to help your physical and mental health
- Competitive parental leave and pension double contributions
- 25 days holidays per year
- Employee benefits to help your physical and mental health and overall well‑being (travel insurance, gym memberships, discounted services, dental, etc.)
- A beer allowance to enjoy our brands
- 2 volunteer days a year to support your local community
- Global Bonus
- WPA Private Medical Care
- 26 weeks paid leave for primary caregiver
Planner employer: Budweiser Brewing Group (AB InBev)
At AB InBev, we pride ourselves on fostering a dynamic work environment where ownership, ambition, and action are at the forefront. As a Planner, you'll benefit from a supportive culture that prioritises employee growth through continuous improvement opportunities and collaboration with diverse teams. With competitive benefits including a beer allowance, generous parental leave, and a focus on well-being, AB InBev is an exceptional employer for those seeking a rewarding career in the brewing industry.
Contact Details:
Budweiser Brewing Group (AB InBev) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at AB InBev. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us how your skills align with their mission of brewing the world’s most loved beers. Be ready to share examples of your planning and coordination skills!
✨Tip Number 3
Practice your communication skills! Since this role involves collaborating with various teams, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the team at AB InBev.
We think you need these skills to ace Planner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Planner role. Highlight your organisational skills, communication abilities, and any relevant experience in planning or coordination.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Mention specific examples of how you've tackled challenges in the past, especially in fast-paced environments.
Show Off Your Excel Skills:Since advanced Microsoft Excel skills are a must, consider including examples of how you've used Excel in previous roles. Whether it's for data analysis or scheduling, we want to see your proficiency!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Budweiser Brewing Group (AB InBev)
✨Know Your Numbers
Familiarise yourself with key metrics related to planning and scheduling, such as SLAs and KPIs. Being able to discuss how you would manage the 50,000 service calls and 12,000 installations will show your understanding of the role and impress the interviewers.
✨Showcase Your Communication Skills
Since this role involves collaborating with various teams and stakeholders, prepare examples of how you've effectively communicated in past experiences. Highlight any situations where your communication helped solve logistical challenges or improved team productivity.
✨Demonstrate Your Planning Prowess
Bring examples of how you've used planning tools or methodologies in previous roles or projects. Discuss your experience with resource optimisation and how you prioritised tasks to meet deadlines, which is crucial for this position.
✨Emphasise Continuous Improvement
Be ready to talk about how you've identified opportunities for operational improvements in the past. Mention any specific methodologies you’ve used, like PDCA, and how they led to better outcomes. This shows your commitment to personal development and enhancing service levels.
