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- Tasks: Lead a dynamic team to deliver top-notch service for dispense systems.
- Company: Join a leading company focused on customer satisfaction and innovation.
- Benefits: Enjoy 25 holidays, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences and driving operational excellence.
- Qualifications: Degree preferred, with experience in customer service and team leadership.
- Other info: Be part of a vibrant culture with strong career advancement potential.
The predicted salary is between 40000 - 50000 ÂŁ per year.
The Regional Ops Manager will lead a regional team of technicians to deliver operationally viable and cost‑effective service levels for the installation and maintenance of dispense systems in the on‑trade. You will oversee team performance, training, and resource planning across the region to ensure service levels meet company and customer expectations. The role focuses on building a strong customer service culture and supporting sales and marketing initiatives, including new product launches and technical standards.
The Role
- Lead and manage a high performing technical team, including recruitment, engagement, development, and performance management
- Oversee draught beer delivery, installations, and service calls across ~15 key customers
- Build and maintain strong relationships with customers, service partners, and internal teams (Sales, Operations, Marketing)
- Manage budgets, stock, asset control, and service provider spend
- Monitor KPIs, productivity, SLAs, and implement improvements to drive customer satisfaction
- Plan and lead daily operations, events, temporary/mobile bars, and out of hours work
- Ensure compliance with legal, health & safety, and regulatory standards, including Gas Pressure Systems records
- Conduct performance reviews, monthly reporting, and senior management meetings to drive continuous improvement
- Handle HR matters, complaints, and support employee wellbeing; contribute to apprenticeship programs
- Deliver sales and marketing initiatives to achieve budgeted sales and market share
- Represent the business on key industry bodies and the Brand Dispense Association Admin Committee
- Participate in “Days in Trade” activities
Who we’re looking for
- Educated to degree standard is desirable
- Minimum 1 year’s experience in a customer technical/service environment
- Minimum 1 year’s experience in a people leadership role
- Minimum 1 year’s experience in a sales/supplier contract management role
- High numeracy and verbal reasoning skills
- Well‑developed IT skill set across all areas of the Microsoft Office Suite
- Ability to forge strong relationships both internally & externally
- Effective performer in cross functional multi‑disciplined teams
- Technical expertise
What’s in it for you
25 holidays per year +
Regional Ops Manager - North West & East Midlands in Nottingham employer: Budweiser Brewing Group (AB InBev)
Contact Detail:
Budweiser Brewing Group (AB InBev) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Ops Manager - North West & East Midlands in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. We want you to showcase how you can lead a high-performing team and drive customer satisfaction!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in managing budgets, KPIs, and team performance make you the perfect fit for the Regional Ops Manager role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Regional Ops Manager - North West & East Midlands in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Regional Ops Manager. Highlight your experience in managing teams, customer service, and any relevant technical skills. We want to see how you can lead a high-performing team and drive customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of your leadership experience and how you've successfully managed operations in a technical environment. We love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved! Use numbers and metrics where possible to demonstrate your impact in previous roles. Whether it's improving KPIs or enhancing customer satisfaction, we want to know how you made a difference.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Budweiser Brewing Group (AB InBev)
✨Know Your Numbers
As a Regional Ops Manager, you'll need to demonstrate your high numeracy skills. Brush up on key performance indicators (KPIs) and be ready to discuss how you've used data to drive improvements in previous roles. This shows you can manage budgets and monitor productivity effectively.
✨Showcase Your Leadership Style
You'll be leading a team, so it's crucial to articulate your leadership approach. Prepare examples of how you've engaged and developed your team in the past. Highlight any specific training initiatives or performance management strategies you've implemented to boost team morale and efficiency.
✨Build Relationships
This role is all about forging strong relationships. Think of instances where you've successfully collaborated with internal teams or external partners. Be ready to discuss how you maintain these relationships and how they contribute to customer satisfaction and operational success.
✨Understand Compliance and Safety Standards
Familiarise yourself with legal, health & safety, and regulatory standards relevant to the industry. Be prepared to discuss how you've ensured compliance in previous roles, especially regarding Gas Pressure Systems. This will show that you take safety seriously and understand its importance in operations.