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- Tasks: Lead a dynamic team to deliver top-notch service for dispense systems.
- Company: Join a leading company in the beverage industry with a focus on innovation.
- Benefits: Enjoy 25 holidays, health perks, a beer allowance, and a solid pension plan.
- Other info: Be part of a culture that values community support and employee wellbeing.
- Why this job: Make a real impact while developing your leadership skills in a vibrant environment.
- Qualifications: Degree preferred; experience in customer service and team leadership is essential.
The predicted salary is between 40000 - 50000 ÂŁ per year.
The Regional Ops Manager will lead a regional team of technicians to deliver operationally viable & cost-effective service levels for the installation and maintenance of dispense systems in the on trade. You will oversee team performance, training, and resource planning across a set region, ensuring service levels meet company and customer expectations. The role focuses on building a strong customer service culture and supporting sales and marketing initiatives, including new product launches and technical standards.
The Role
- Lead and manage a high performing technical team, including recruitment, engagement, development, and performance management.
- Oversee draught beer delivery, installations, and service calls across ~15 key customers.
- Build and maintain strong relationships with customers, service partners, and internal teams (Sales, Operations, Marketing).
- Manage budgets, stock, asset control, and service provider spend.
- Monitor KPIs, productivity, SLAs, and implement improvements to drive customer satisfaction.
- Plan and lead daily operations, events, temporary/mobile bars, and out of hours work.
- Ensure compliance with legal, health & safety, and regulatory standards, including Gas Pressure Systems records.
- Conduct performance reviews, monthly reporting, and senior management meetings to drive continuous improvement.
- Handle HR matters, complaints, and support employee wellbeing; contribute to apprenticeship programs.
- Deliver sales and marketing initiatives to achieve budgeted sales and market share.
- Represent the business on key industry bodies and the Brand Dispense Association Admin Committee.
- Participate in “Days in Trade” activities.
Who we’re looking for
- Educated to degree standard is desirable.
- Minimum 1 years’ experience in a customer technical/service environment.
- Minimum 1 years' experience in a people leadership role.
- Minimum 1 years' experience in a sales/supplier contract management role.
- High numeracy and verbal reasoning skills.
- Well-developed IT skill set across all areas of the Microsoft Office Suite.
- Ability to forge strong relationships both internally & externally.
- Effective performer in cross functional multi-disciplined teams.
- Technical expertise.
What’s in it for you
- 25 holidays per year + bank holidays & holiday trading options.
- Pension (up to 8% employer contribution) & income protection.
- Comprehensive health & wellbeing benefits (fully funded private medical insurance, dental insurance, gym discounts, Employee Assistance Programme).
- 26 weeks paid parental leave for eligible primary caregivers.
- A beer allowance to enjoy our brands.
- 2 volunteer days a year to support your local community.
- Life assurance & charitable giving.
Regional Ops Manager - North West & East Midlands in Manchester employer: Budweiser Brewing Group (AB InBev)
Contact Detail:
Budweiser Brewing Group (AB InBev) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Ops Manager - North West & East Midlands in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and engage with professionals on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. This will help you showcase why you're the perfect fit for the Regional Ops Manager role.
✨Tip Number 3
Practice your pitch! Be ready to explain your leadership style and how you've successfully managed teams in the past. Highlight your achievements in customer service and operational efficiency to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team and contributing to our success.
We think you need these skills to ace Regional Ops Manager - North West & East Midlands in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Ops Manager role. Highlight your experience in managing teams, customer service, and any relevant technical expertise. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any specific experiences that relate to the job description.
Showcase Your Achievements: When detailing your work history, focus on your achievements rather than just duties. Use numbers and examples to demonstrate how you've improved service levels or driven customer satisfaction in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Budweiser Brewing Group (AB InBev)
✨Know Your Stuff
Make sure you understand the technical aspects of dispense systems and how they relate to customer service. Brush up on your knowledge about installations, maintenance, and the specific KPIs that matter in this role. This will show that you're not just interested in the job, but that you’re genuinely prepared for it.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams. Think of specific examples where you've successfully managed performance, training, or recruitment. Highlight how you’ve built a strong team culture and improved service levels, as this is crucial for the Regional Ops Manager position.
✨Build Relationships
Since this role involves maintaining strong relationships with customers and internal teams, prepare to talk about how you've done this in the past. Share stories that demonstrate your ability to collaborate effectively across departments and with external partners, as this will be key to your success.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a service failure or dealing with a difficult customer. Think through potential scenarios related to the role and have a structured approach ready to demonstrate your problem-solving skills and customer service focus.