At a Glance
- Tasks: Coordinate 50,000 service calls and 12,000 installations annually for top-notch customer service.
- Company: Join AB InBev, the home of the world’s most loved beers and brands.
- Benefits: Enjoy competitive pay, health perks, 25 days holiday, and a beer allowance!
- Other info: Collaborative culture with opportunities for personal development and community support.
- Why this job: Make an impact in a fast-paced environment while developing your planning and coordination skills.
- Qualifications: A Levels or equivalent, advanced Excel skills, and strong communication abilities.
The predicted salary is between 30000 - 35000 £ per year.
Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive.
This role supports the Planning Manager in coordinating around 50,000 service calls and 12,000 installations annually, focusing on efficiency and technician productivity. It involves managing over 100 internal engineers, coordinating with third-party teams, and ensuring work meets agreed service levels (SLAs). You'll work closely with other departments and external stakeholders to optimize scheduling, solve logistical challenges, and deliver a high-quality, reactive customer service. Strong communication, planning, and data interpretation skills are essential, along with the ability to thrive in a fast-paced environment.
Duties & Responsibilities
- Job & Service Management: Oversee daily planning and coordination of ~50,000 reactive calls and 12,000 installations annually across all On Trade customers, including 2.5m hl of draught beer volume.
- Scheduling & Resource Optimisation: Use diagnostic tools and scheduling systems to plan engineer routes, ensure efficient resource use, and meet SLAs for reactive and planned work (PPMs).
- Stakeholder Engagement: Collaborate with internal teams (Sales, Sales Intelligence) and key customers (e.g., JDW, Greene King, Whitbread) to ensure timely project delivery.
- Performance & Risk Management: Identify risks to KPIs and SLAs, taking action to mitigate them; manage WIP and ensure accurate task closure in systems.
- Team Collaboration: Work closely with the Planning Manager to improve team productivity and attend regular planning reviews.
- Continuous Improvement: Identify operational improvement opportunities using PDCA methodology; contribute to process development and service level enhancements.
Who we’re looking for
- Educated to A Level standard or equivalent
- Advanced Microsoft Excel skills
- Co-ordination and Planning skills – excellent organisational/communication skills and ability to prioritise workload.
- Strong verbal reasoning and strategic thinking abilities
- Highly self-motivated, accurate, and deadline-driven
- Committed to personal development and continuous improvement
- Delivers excellent customer service and meets expectations
- Builds strong relationships; collaborative and team-oriented
- Calm under pressure, assertive, and professional in approach
Benefits & Perks
- Benefits for you and your family to help your physical and mental health
- Competitive parental leave and pension double contributions
- 25 days holidays per year
- Employee benefits to help your physical and mental health and overall well-being (travel insurance, gym memberships, discounted services, dental, etc.)
- A beer allowance to enjoy our brands
- 2 volunteer days a year to support your local community
- Global Bonus
- WPA Private Medical Care
- 26 weeks paid leave for primary caregiver
Planner in London employer: Budweiser Brewing Group (AB InBev)
At AB InBev, we pride ourselves on fostering a dynamic work environment where ownership, ambition, and action are at the forefront. As a Planner, you'll benefit from a supportive culture that prioritises employee well-being with competitive parental leave, generous holiday allowances, and a unique beer allowance. With ample opportunities for personal development and continuous improvement, you will thrive in a collaborative atmosphere while contributing to the success of our beloved brands.
Contact Details:
Budweiser Brewing Group (AB InBev) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Planner in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your planning and coordination skills, as well as your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take ownership of your career.
We think you need these skills to ace Planner in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Planner role. Highlight your organisational skills, communication abilities, and any relevant experience with scheduling or planning to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your commitment to continuous improvement and customer service.
Show Off Your Excel Skills:Since advanced Microsoft Excel skills are a must for this role, consider including examples of how you've used Excel in past experiences. Whether it's data analysis or scheduling, we want to see your proficiency!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Budweiser Brewing Group (AB InBev)
✨Know Your Numbers
Since the role involves managing a significant number of service calls and installations, brush up on relevant metrics. Be prepared to discuss how you would use data to optimise scheduling and improve efficiency. This shows you understand the importance of numbers in planning.
✨Showcase Your Communication Skills
Strong communication is key in this role. Think of examples where you've successfully collaborated with teams or resolved conflicts. During the interview, demonstrate your ability to articulate ideas clearly and engage with the interviewer as if they were a stakeholder.
✨Be Ready for Problem-Solving Scenarios
Expect questions that test your ability to handle logistical challenges. Prepare some real-life examples where you identified risks and implemented solutions. This will highlight your proactive approach and strategic thinking abilities.
✨Emphasise Continuous Improvement
The job description mentions a commitment to continuous improvement. Be ready to discuss any past experiences where you contributed to process enhancements. Show that you're not just about maintaining the status quo but are eager to innovate and improve operations.
