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- Tasks: Lead a dynamic team to deliver top-notch service for dispense systems.
- Company: Join a leading brand in the beverage industry with a strong customer focus.
- Benefits: Enjoy 25 holidays, health perks, a beer allowance, and a solid pension plan.
- Why this job: Make an impact by enhancing customer experiences and driving team success.
- Qualifications: Degree preferred; experience in customer service and team leadership required.
- Other info: Great opportunities for personal growth and community involvement.
The predicted salary is between 40000 - 50000 ÂŁ per year.
The Regional Ops Manager will lead a regional team of technicians to deliver operationally viable and cost‑effective service levels for the installation and maintenance of dispense systems in the on‑trade. You will oversee team performance, training, and resource planning across the region to ensure service levels meet company and customer expectations. The role focuses on building a strong customer service culture and supporting sales and marketing initiatives, including new product launches and technical standards.
The Role
- Lead and manage a high performing technical team, including recruitment, engagement, development, and performance management
- Oversee draught beer delivery, installations, and service calls across ~15 key customers
- Build and maintain strong relationships with customers, service partners, and internal teams (Sales, Operations, Marketing)
- Manage budgets, stock, asset control, and service provider spend
- Monitor KPIs, productivity, SLAs, and implement improvements to drive customer satisfaction
- Plan and lead daily operations, events, temporary/mobile bars, and out of hours work
- Ensure compliance with legal, health & safety, and regulatory standards, including Gas Pressure Systems records
- Conduct performance reviews, monthly reporting, and senior management meetings to drive continuous improvement
- Handle HR matters, complaints, and support employee wellbeing; contribute to apprenticeship programs
- Deliver sales and marketing initiatives to achieve budgeted sales and market share
- Represent the business on key industry bodies and the Brand Dispense Association Admin Committee
- Participate in “Days in Trade” activities
Who we’re looking for
- Educated to degree standard is desirable
- Minimum 1 year’s experience in a customer technical/service environment
- Minimum 1 year’s experience in a people leadership role
- Minimum 1 year’s experience in a sales/supplier contract management role
- High numeracy and verbal reasoning skills
- Well‑developed IT skill set across all areas of the Microsoft Office Suite
- Ability to forge strong relationships both internally & externally
- Effective performer in cross functional multi‑disciplined teams
- Technical expertise
What’s in it for you
- 25 holidays per year + bank holidays & holiday trading options
- Pension (up to 8% employer contribution) & income protection
- Comprehensive health & wellbeing benefits (fully funded private medical insurance, dental insurance, gym discounts, Employee Assistance Programme)
- 26 weeks paid parental leave for eligible primary caregivers
- A beer allowance to enjoy our brands
- 2 volunteer days a year to support your local community
- Life assurance & charitable giving
Regional Ops Manager - North West & East Midlands in Liverpool employer: Budweiser Brewing Group (AB InBev)
Contact Detail:
Budweiser Brewing Group (AB InBev) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Ops Manager - North West & East Midlands in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly fits the team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've managed teams or projects successfully. This is your chance to shine and demonstrate your ability to lead!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Regional Ops Manager - North West & East Midlands in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Regional Ops Manager role. Highlight your experience in managing teams, customer service, and any relevant technical skills. We want to see how you can lead a high-performing team and drive customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your leadership experience and how you've successfully managed operations in a technical environment. We love a good story!
Showcase Your Achievements: When detailing your work history, focus on your achievements rather than just duties. Use numbers and metrics where possible to demonstrate your impact. We’re all about results, so let us know how you’ve driven improvements in previous roles!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at Budweiser Brewing Group (AB InBev)
✨Know Your Stuff
Make sure you understand the ins and outs of the role. Familiarise yourself with the specifics of managing a technical team, especially in the context of dispense systems. Brush up on your knowledge of KPIs, SLAs, and how to drive customer satisfaction.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams. Prepare examples of how you've engaged, developed, and managed performance in previous roles. Highlight any successful training initiatives or performance reviews you've conducted.
✨Build Relationships
Since this role involves forging strong relationships, think about how you can demonstrate your ability to connect with customers and internal teams. Share stories that showcase your communication skills and how you've collaborated across departments.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing budgets or dealing with complaints. Think through potential scenarios related to the role and prepare structured responses that highlight your problem-solving abilities.