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- Tasks: Welcome guests, ensure their comfort, and maintain hotel security during the night.
- Company: Budock Vean Hotel, a stunning gem in Cornwall with a focus on exceptional hospitality.
- Benefits: Enjoy discounts on food, spa treatments, and stays, plus complimentary spa membership.
- Why this job: Join a passionate team and create unforgettable experiences in a beautiful setting.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunities for growth in a supportive and collaborative environment.
The predicted salary is between 20000 - 30000 £ per year.
Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location. At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.
If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall. Explore our opportunities and discover how you can make a difference with us!
Employee Benefits- Tronc / Service charge
- Complimentary off peak spa membership
- 20% discount on Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- Friends & Family rates across the group
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards
- To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – we aim to provide an unforgettable experience
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
- To follow all hotel policies as outlined in your training manual
- Answering telephones, check in and checkout of hotel guests
- Dealing with guest queries
- Cleaning of public areas
- Set up or clear down from events and conferences
- To ensure the safety and security of the building and guests throughout the night
- Luggage assistance
- Serving Food and Drink to the highest standard to our guests when required
- Support Food and Beverage department in aspects of their roles
- Support the Reception by preparing aspects of departure during the night
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales
- To ensure good working relationship with all other departments and communicate information throughout the hotel
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid
- All other duties as required
Night Porter employer: Budock Vean
Contact Detail:
Budock Vean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role at Budock Vean.
✨Tip Number 2
Show up in person! If you’re nearby, pop into the Budock Vean Hotel and ask to speak with someone from the team. A friendly face and a genuine interest can make a lasting impression.
✨Tip Number 3
Prepare for the interview by knowing the hotel inside out. Familiarise yourself with their services, values, and what makes them unique. This will show your passion for delivering exceptional service and help you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Budock Vean team and being part of something special.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to exceptional service and how you can contribute to creating unforgettable moments for our guests.
Tailor Your Application: Make sure to customise your application to reflect the values and culture of Budock Vean Hotel. Mention specific aspects of our hotel that resonate with you, whether it’s our stunning surroundings or our dedication to nurturing talent.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. This will help us easily see how you fit into our team and the role of Night Porter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Budock Vean Hotel!
How to prepare for a job interview at Budock Vean
✨Know the Hotel Inside Out
Before your interview, take some time to research Budock Vean Hotel. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Hospitality Skills
As a Night Porter, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting your ability to handle complaints and ensure guest satisfaction will set you apart.
✨Demonstrate Team Spirit
Collaboration is crucial in hospitality. Be ready to discuss how you've worked effectively within a team in previous roles. Emphasising your communication skills and willingness to support other departments will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential situations you might face as a Night Porter, such as dealing with a noisy guest or a late check-in. Practising your responses will help you stay calm and collected during the interview.
