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- Tasks: Deliver exceptional spa treatments and create unforgettable experiences for guests.
- Company: Budock Vean Hotel, a stunning gem in Cornwall with a focus on hospitality.
- Benefits: Discounts on spa treatments, food, and accommodation, plus complimentary spa membership.
- Why this job: Join a passionate team in a beautiful location and grow your career in hospitality.
- Qualifications: Experience in spa treatments and a passion for customer service.
- Other info: Enjoy a dynamic work environment with opportunities for training and development.
The predicted salary is between 24000 - 36000 £ per year.
Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.
At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.
If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall.
Employee Benefits:
- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak spa membership
- 20% discount on Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- Friends & Family rates across the group
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards
The advertised rate is applicable to hours worked on weekdays (Monday - Friday), an additional £1 per hour will be applied to hours worked on weekends (Saturday & Sunday), plus a £10 "Love to shop" voucher for each weekend day worked. Spa opening hours run from 9.30am - 6pm each day, working hours will be 9am - 6pm.
Role & Responsibilities:
- To provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated, and by treating all clients with individual attention.
- To ensure all treatments are carried out to the highest standards.
- Promote and sell the services of the Spa and Salon and maximise the potential of all sales.
- To work towards retail sales and retail % targets set.
- To ensure treatment rooms and all public areas are kept clean and tidy according to Spa check list and health and safety standards – maintaining the five star level of cleanliness.
- Responsible for maintaining an effective stock control system in your treatment room.
- Monitor the cost of product and correct usage of the products in treatments.
- Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
- To participate in on-going training programs / Review Audits.
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy.
- All other duties as required.
Compensation: To be discussed.
Spa Therapist in Falmouth employer: Budock Vean
Contact Detail:
Budock Vean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist in Falmouth
✨Tip Number 1
Get to know the Budock Vean Hotel inside out! Familiarise yourself with their spa services and the unique experiences they offer. This way, when you chat with them, you can show off your passion for their brand and how you can contribute to their exceptional service.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and what it’s like to work at Budock Vean. This insider info can give you an edge during interviews and help you stand out.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to spa treatments and customer service. Role-play with a friend or in front of the mirror to boost your confidence and ensure you’re ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from Budock Vean.
We think you need these skills to ace Spa Therapist in Falmouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how much you care about delivering exceptional service and creating unforgettable experiences for our guests.
Tailor Your Application: Make sure to customise your application to fit the Spa Therapist role. Highlight relevant experience and skills that align with our values at Budock Vean Hotel. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Professional Yet Personal: While we love a friendly tone, remember to keep it professional. Share a bit about yourself and why you’d be a great fit for our team, but also maintain a level of professionalism that reflects the high standards we uphold at Budock Vean.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Budock Vean
✨Know Your Treatments
Make sure you’re well-versed in the various treatments and services offered at the spa. Familiarise yourself with the techniques, products, and benefits of each treatment so you can confidently discuss them during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for a client. Highlight how you create memorable experiences, as this is key to exceeding guest expectations at Budock Vean Hotel.
✨Understand the Brand
Research Budock Vean Hotel’s values and mission. Be ready to explain how your personal values align with theirs, especially regarding exceptional service and teamwork. This shows you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about their training programmes or how they support staff development. It demonstrates your interest in growing with the company and your commitment to providing top-notch service.
