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- Tasks: Welcome guests, ensure their comfort, and maintain hotel security during night shifts.
- Company: Budock Vean Hotel, a stunning gem in Cornwall known for exceptional hospitality.
- Benefits: Discounts on food, spa treatments, and stays; plus wellness access and rewards for referrals.
- Other info: Flexible night shifts with opportunities for growth in a supportive environment.
- Why this job: Join a passionate team and create unforgettable experiences in a beautiful setting.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
Welcome to the Budock Vean Hotel, Cornwall’s hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location. At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they’re exploring our 65-acre grounds, enjoying award-winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success.
If you’re passionate about delivering exceptional service and looking for a career in hospitality, there’s no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall. Explore our opportunities and discover how you can make a difference with us!
Employee Benefits:- Tronc / Service charge (Food & Beverage Departments only)
- Complimentary off peak spa membership
- Tokens & recognition scheme
- 20% discount on Fistral Spa & Gaia Spa treatments
- 25% discount on food & beverage throughout the hotels and restaurants
- 50% discount on bed & breakfast stays throughout the hotels
- 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
- Friends & Family rates across the group
- Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
- Access to 360 Wellbeing
- Access to Wagestream
- Length of Service rewards: 1 Year, Afternoon Tea for 2; 3 Years - Dinner for 2; 5 - 15 Years - 1 additional holiday day per year.
- Cycle 2 work Scheme
- Annual Christmas Event
- This role would normally consist of 4 nights on/ 4 nights off - starting at 10.30pm to 8.00am
- To ensure all of our guests receive a warm welcome and are treated to the utmost hospitality and care during their stay with us – we aim to provide an unforgettable experience
- To ensure all complaints are minimized and handled professionally as in accordance with hotel policy
- To follow all hotel policies as outlined in your training manual
- Answering telephones, check in and checkout of hotel guests
- Dealing with guest queries
- Cleaning of public areas
- Set up or clear down from events and conferences
- To ensure the safety and security of the building and guests throughout the night
- Luggage assistance
- Serving Food and Drink to the highest standard to our guests when required
- Support Food and Beverage department in aspects of their roles
- Support the Reception by preparing aspects of departure during the night
- To maintain exemplary billing systems and obtain all payments from guests in accordance with company Policy, and the accurate accounting and processing of all reception sales
- To ensure good working relationship with all other departments and communicate information throughout the hotel
- To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid
- All other duties as required
Night Porter in Cornwall employer: Budock Vean
Contact Detail:
Budock Vean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Cornwall
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Budock Vean's unique offerings and services. This way, when you chat with the team, you can show off your knowledge and passion for what makes this place special.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at local events. Building relationships can give you insider info about the role and help you stand out when it comes to interviews.
✨Tip Number 3
Prepare for the interview by practising common hospitality scenarios. Think about how you'd handle guest complaints or ensure a warm welcome. Showing that you're ready to tackle real-life situations will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest opportunities and updates directly from us at Budock Vean Hotel.
We think you need these skills to ace Night Porter in Cornwall
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to exceptional service and how you can contribute to creating unforgettable moments for our guests at Budock Vean.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Night Porter. Mention relevant skills and experiences that align with the responsibilities outlined in the job description, like handling guest queries or ensuring safety during the night.
Be Professional Yet Approachable: While we want to see your personality, it’s important to maintain a professional tone in your written application. Use clear language and structure your thoughts well, so we can easily see how you’d fit into our team at Budock Vean.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team.
How to prepare for a job interview at Budock Vean
✨Know the Hotel Inside Out
Before your interview, take some time to research Budock Vean Hotel. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Hospitality Skills
As a Night Porter, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about how you handled difficult situations or complaints, as this will demonstrate your problem-solving abilities.
✨Dress the Part
Even though the role is in hospitality, first impressions matter! Dress smartly and appropriately for the interview. A neat appearance reflects your professionalism and respect for the position you're applying for.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions. Inquire about team dynamics, training opportunities, or what a typical night shift looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.