At a Glance
- Tasks: Lead the hotel, ensuring exceptional guest experiences and developing a brilliant team.
- Company: Budock Vean Hotel, set in stunning Cornwall with a rich history.
- Benefits: Competitive salary, career growth, and the chance to shape the hotel's future.
- Other info: Join a loyal team and create lasting memories for guests.
- Why this job: Be part of an exciting transformation with a new spa opening in 2028.
- Qualifications: Experienced hotel leader with strong operational and commercial skills.
The predicted salary is between 49500 - 60500 £ per year.
An exciting new chapter is beginning at Budock Vean Hotel, and we’re looking for an exceptional General Manager to help lead it.
Set within 65 acres on the banks of Cornwall’s beautiful Helford River, Budock Vean is a hotel with a wonderful history, a loyal team and guests who return time and again.
But we’re also looking firmly to the future.
Over the next few years, Budock Vean will enter an exciting period of investment and development, including the creation of a new spa, planned to open in spring/summer 2028.
This represents an important next step for the hotel, building on everything our guests already love while creating an even stronger luxury leisure and wellness experience for the future.
We’re looking for a General Manager who is excited by the opportunity to be part of that journey.
You’ll lead the hotel day to day, develop a brilliant and engaged team, drive commercial performance and exceptional guest experiences, while also playing an important role in preparing the hotel for its next chapter.
This isn’t simply a role maintaining what already exists. It’s an opportunity to help shape what Budock Vean becomes.
- What we’re looking for
- An experienced hotel leader with a strong understanding of full-service hotel operations
- A visible, hands-on leader who enjoys being around guests and the team
- Strong commercial awareness, with confidence around budgets, payroll, revenue and profitability
- A genuine passion for developing people and building strong departmental leadership
- A calm, practical approach and the ability to make good decisions
- High standards with excellent attention to detail
- A natural communicator who builds trust across all levels of the business
- Experience of leading a hotel through change, development or significant investment would be particularly valuable
- An interest in luxury hospitality, wellness and spa would be advantageous
Your responsibilities will include
- Lead the hotel operation, ensuring consistently high standards across accommodation, food and beverage, spa, leisure and the wider guest experience.
- Be a visible and hands-on General Manager, building relationships with guests and the team and maintaining a strong presence throughout the hotel.
- Create an exceptional guest experience, understanding what our guests value while continually looking for opportunities to improve and evolve what we offer.
- Build, develop and retain a brilliant team, creating a positive working environment where people understand what is expected of them, feel supported and are encouraged to develop.
- Develop strong departmental leaders, giving managers the confidence, accountability and support to lead their own areas effectively.
- Drive the commercial performance of the hotel, with responsibility for revenue, profitability, payroll, budgets and effective cost control.
- Identify opportunities to grow revenue and in-house spend across bedrooms, food and beverage, spa, leisure and experiences, without compromising the quality of the guest experience.
- Work closely with the wider group teams, including Operations, Sales, Marketing, Revenue and Finance, to maximise the performance and positioning of Budock Vean.
- Play an active role in preparing for the new spa opening in spring/summer 2028, helping to ensure the hotel, operation, guest journey and team are ready to make the most of this significant investment.
- Help shape the future direction of Budock Vean, recognising and protecting what makes the hotel special while identifying where we can evolve and improve.
- Maintain the hotel to a high standard, working proactively with maintenance and wider teams to identify priorities for repair, refurbishment and improvement.
- Take ownership of guest feedback and complaints, resolving issues thoughtfully while using feedback to identify opportunities for longer-term improvement.
- Ensure strong operational and financial controls, with accurate reporting and clear understanding of the hotel's performance.
- Maintain excellent standards of compliance, including health and safety, fire safety, food safety and other statutory and company requirements.
- Lead through change positively and practically, ensuring improvements are well considered, properly communicated and sustainable rather than short-term fixes.
General Manager in Cornwall employer: Budock Vean
At Budock Vean Hotel, we offer an exceptional work environment where creativity and excellence are celebrated amidst the stunning natural beauty of Cornwall. Our commitment to employee growth is evident through our comprehensive benefits, including discounts on spa treatments and dining, as well as a supportive culture that nurtures talent and teamwork. Join us in delivering unforgettable experiences while enjoying a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Cornwall
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Budock Vean. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Budock Vean
Don't be shy about reaching out to Budock Vean directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Cornwall
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Budock Vean and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Budock Vean
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
