At a Glance
- Tasks: Help customers succeed with Budibase by resolving technical issues and improving documentation.
- Company: Join Budibase, an innovative open-source workflow platform loved by over 200,000 teams.
- Benefits: Enjoy remote work, flexible hours, competitive salary, and stock options.
- Other info: Join a friendly culture with annual company offsites in exciting locations.
- Why this job: Make a real impact by supporting enterprise customers in deploying cutting-edge tech.
- Qualifications: 1+ years in a customer-facing technical role with DevOps experience.
The predicted salary is between 30000 - 50000 £ per year.
About Budibase
Budibase is an open-source workflow platform used by over 200,000 teams to transform their internal processes. We empower IT teams and software developers to build internal web apps, automations, and forms by connecting to their existing databases and APIs.
What We Need
We are looking for a skilled and proactive Customer Success Engineer to join our team. Budibase is a technical product aimed at IT and software developers, and this role is crucial for ensuring our enterprise customers can successfully deploy and manage Budibase in their own self-managed environments. This is a remote position for candidates eligible to work in the UK. Candidates living in Northern Ireland can also benefit from office space and in-person working (Belfast).
What You'll Do
- Debug and resolve complex issues with customer's self-managed Budibase deployments, including those using Docker, Kubernetes, and other cloud hosting platforms.
- Provide expert technical support for infrastructure-related inquiries via email, GitHub, and video calls.
- Help customers understand best practices for deploying and maintaining Budibase in a production environment.
- Improve and update our product documentation, with a specific focus on deployment guides and technical infrastructure.
- Answer L1 customer support requests to ensure our customers are successful with Budibase.
Requirements
- Excellent written and verbal communication skills.
- Proven experience (1+ years) in a customer-facing technical role, with a strong focus on infrastructure or DevOps.
- Demonstrable experience with DevOps tools and concepts, specifically Docker and Kubernetes.
- Strong fundamental knowledge of Linux administration and networking.
- Experience with the NodeJS/Docker packaging ecosystem.
Bonus Skills
- A solid understanding of basic programming concepts and data structures.
- Experience with Infrastructure as Code (IaC) tools like Terraform.
- Experience with databases or using REST APIs.
- Experience with Budibase or a similar low-code platform.
Why Join Budibase
- Remote & Flexible Work: Enjoy the freedom of remote work with flexible hours. We are also open to negotiating a 4-day work week.
- Competitive Compensation: We offer a competitive salary of £30,000 - £50,000, depending on experience.
- Equity: Every team member receives stock options and will share in the company’s success.
- Open Culture: Join a friendly, open, and transparent company culture.
- Home Office Budget: We provide a budget to help you kit out your home workspace.
- Company Offsites: Get to know the team in person with our annual company offsites; our last two were in Lisbon and Amsterdam.
Budibase is an equal opportunity employer committed to creating an inclusive environment for all team members.
Remote Customer Success Engineer in Glasgow employer: Budibase
Budibase is an exceptional employer that champions a remote and flexible work culture, allowing you to balance your professional and personal life while enjoying the freedom of working from anywhere in the UK. With competitive compensation, equity options, and a commitment to employee growth through open communication and annual company offsites, Budibase fosters an inclusive environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Engineer in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Budibase. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Budibase before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Engineer in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Budibase:Your cover letter is your chance to shine! Tell us why you want to work at Budibase specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Budibase!
How to prepare for a job interview at Budibase
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
