At a Glance
- Tasks: Support customers via email, chat, and video calls while improving our product.
- Company: Join Budibase, an innovative open-source platform for building apps and automations.
- Benefits: Enjoy flexible working, 24 days paid holiday, and a pension scheme.
- Other info: Work in a dynamic environment with opportunities for growth and learning.
- Why this job: Make a real impact by helping customers and enhancing our cutting-edge platform.
- Qualifications: Strong technical skills in software engineering or IT support are essential.
The predicted salary is between 72000 - 88000 £ per year.
About Budibase
Budibase is an open-source platform for building apps, automations, and AI agents.
Teams use Budibase to connect their data, build internal tools, automate workflows, integrate existing systems, and create AI-powered processes.
We began as a low-code platform for internal tools.
Today, we are building a broader platform for operational work: apps for people, automations for repeatable processes, and AI agents for more dynamic tasks.
Our goal is simple: to help people work faster.
The role
As a Customer Support Engineer, you will help customers through email, chat, and video calls.
Budibase is a technical product used by IT and engineering teams, so you will need strong technical skills.
A background in software engineering, IT, technical support, or similar hands-on work is essential.
You will also have opportunities to make small product improvements and build apps, agents, and automations for customers.
- What you’ll do
- Answer product questions through email,
Git Hub Discussions , and occasional video calls.
- Help customers follow best practices when using Budibase.
- Improve and update our documentation as we release new features.
- Investigate product issues and work with the product team to resolve them.
- Share customer pain points, feedback, and feature requests with the product team.
- Build apps, agents, and automations for customers.
- Make small product improvements where appropriate, (Node JS/Typescript, Svelte)
Essential skills
- Excellent written and verbal communication skills.
- The ability to understand customer needs and recommend suitable solutions.
- Confidence learning and working with new technologies.
- Knowledge of core programming concepts and data structures.
- A background in software engineering, IT, technical support, or comparable technical work.
- Bonus skills
- Experience working with databases or REST APIs.
- Experience with Budibase or another low-code platform.
- Experience building AI agents or automations.
- Dev Ops / Sys Admin / Infrastructure experience
Benefits
- Flexible working: work remotely, from our Belfast office, or through a mix of both.
- 24 days of paid holiday, plus the statutory public holidays that apply in your country.
- Flexible working hours.
- A pension scheme with a 3% company contribution and an optional salary-sacrifice arrangement.
Customer Success Engineer in Belfast employer: budibase
Budibase is an exceptional employer that fosters a dynamic and innovative work culture, allowing employees to thrive in a flexible environment. With opportunities for professional growth through hands-on technical work and the chance to contribute to product improvements, team members are empowered to make a meaningful impact. Located in Belfast, Budibase offers a blend of remote and office work, ensuring a healthy work-life balance while providing generous benefits like 24 days of paid holiday and a supportive pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at budibase. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like budibase before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Engineer in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to budibase:Your cover letter is your chance to shine! Tell us why you want to work at budibase specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at budibase!
How to prepare for a job interview at budibase
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
