At a Glance
- Tasks: Engage with customers to retain and acquire them through various sales channels.
- Company: Flogas is a leading energy supplier in Ireland, providing LPG, Natural Gas, and Electricity since 1978.
- Benefits: Enjoy competitive salary, healthcare allowance, staff discounts, and career advancement opportunities.
- Other info: Flexible work environment with opportunities to assist at trade shows and events.
- Why this job: Join a collaborative team in a growing company that values your input and supports your development.
- Qualifications: 1-2 years in sales or customer service; strong communication and IT skills are essential.
The predicted salary is between 28800 - 43200 £ per year.
We are currently looking for highly motivated results-orientated Inside Sales & Retention Agents to join us on a permanent basis in our Derry office to help us grow our residential customer base in Northern Ireland through a programme of multi-channel sales and customer-retention campaigns and activities. We are looking for individuals who love to interact with customers, have excellent sales skills and customer engagement experience and who want to bring their capabilities in this area to the next level.
Key Responsibilities:
- Retaining customers via both inbound and outbound channels
- Acquiring new customers via both inbound and outbound channels
- Moving customers between and into new premises
- Sales administration and support
- Maintain a healthy conversion rate of connected calls to successful acquisition/retention
- Internal metrics around quality and customer interaction are met
- Codes of practice and other regulatory requirements are adhered to relating to sales and marketing specific activity
- Managing workload, working diligently and independently
- Managing customer expectations in line with codes of practice
- Adhering to company policies and procedures in line with health and safety legislation
- Up-selling and cross-selling of products and services
- Your flexibility to assist other sales areas of the company including supporting trade shows and events as required is essential.
Candidate Profile:
The ideal candidate for this role should have 1-2 years of experience in a similar position within the energy, telecoms, or customer services sectors, though outbound phone-based experience is preferred but not mandatory. They should be driven, ambitious, and motivated to make a positive impact through their work. Good IT skills, especially in Microsoft Excel, are necessary, alongside a solid grasp of digital sales and social selling concepts. Excellent communication skills, a strong customer focus, and proficient negotiation abilities are also vital attributes for success in this role.
Benefits:
- Competitive Salary
- Defined Pension Contribution
- Healthcare Allowance
- Staff discounts
- Health and Wellbeing Supports
- Learning and Development Opportunities
- Career Advancement is important to us in Budget Energy. All our roles are advertised internally, and we encourage internal progression right across the business.
Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.
Inside Sales Agent employer: Budget Energy
Flogas Ireland is an exceptional employer, offering a dynamic work environment in Belfast that fosters professional growth and development. With a strong focus on employee satisfaction, we provide comprehensive training, competitive benefits, and opportunities for career advancement within the cylinder gas sector. Join us to be part of a collaborative team that values innovation and customer relationships, while making a meaningful impact in the Northern Ireland market.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Agent
✨Tip Number 1
Familiarise yourself with the energy sector, especially the products and services offered by Flogas. Understanding their offerings will help you engage more effectively with potential customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your sales pitch! Since this role involves both inbound and outbound sales, being able to articulate your value proposition clearly and confidently can set you apart from other candidates.
✨Tip Number 3
Showcase your customer engagement skills by preparing examples of how you've successfully retained or acquired customers in previous roles. This will highlight your ability to meet the key responsibilities outlined in the job description.
✨Tip Number 4
Network with current or former employees of Flogas or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Inside Sales Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in sales and customer service. Emphasise any outbound phone-based experience, even if it's not mandatory, and showcase your achievements in previous roles.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for sales and customer engagement. Mention specific examples of how you've successfully retained or acquired customers in the past, and express your enthusiasm for joining Flogas.
Highlight Relevant Skills:In your application, focus on key skills mentioned in the job description, such as communication, negotiation, and IT proficiency, particularly in Microsoft Excel. Provide examples of how you've used these skills effectively.
Showcase Your Motivation:Convey your drive and ambition in your application. Explain why you want to work with Flogas and how you can contribute to their growth strategy. This will help demonstrate your alignment with their values and goals.
How to prepare for a job interview at Budget Energy
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences in detail. Highlight specific examples where you successfully retained or acquired customers, and be ready to explain the strategies you used to achieve those results.
✨Demonstrate Customer Engagement
Since the role focuses on customer interaction, be prepared to share how you've effectively engaged with customers in the past. Use examples that showcase your communication skills and ability to manage customer expectations.
✨Familiarise Yourself with the Company
Research Flogas and Budget Energy thoroughly. Understand their products, services, and market position. This knowledge will help you tailor your responses and show genuine interest in the company during the interview.
✨Highlight Your IT Proficiency
Given the importance of IT skills in this role, especially with Microsoft Excel, be ready to discuss your experience with relevant software. You might even want to mention any specific projects where you utilised these skills effectively.
