Inside Sales Agent

About the role: We're seeking enthusiastic and results-driven Sales and Retentions Advisors to join our team in Derry on a permanent basis. This is an exciting opportunity to play a key role in expanding our residential customer base across Northern Ireland through dynamic multi-channel sales and retention campaigns. If you thrive on engaging with customers, excel in sales, and are passionate about delivering exceptional service, we'd love to hear from you.

Key Responsibilities:

• Proactively retain existing customers through inbound and outbound communications channels.
• Acquiring new customers via both inbound and outbound channels.
• Support customers relocating to new premises, ensuring seamless transitions.
• Handle sales administration tasks efficiently and accurately.
• Maintain a healthy conversion rate of connected calls to successful acquisition/retention.
• Meet internal quality standards and customer engagement metrics.
• Ensure compliance with regulatory guidelines and codes of practice in all sales and marketing activities.
• Work independently and manage workload effectively.
• Set realistic customer expectations in line with company standards.
• Follow company policies and health and safety procedures.
• Up-selling and cross-selling of products and services.
• Support wider sales initiatives, including trade shows and promotional events, as needed.

Candidate Profile:

We're looking for ambitious individuals with a strong customer-first mindset and ideally 1-2 years' experience in sales and retentions, preferably within the energy, telecoms or similar sectors. While outbound phone-based experience is preferred it is not mandatory. The ideal candidate will demonstrate excellent communication and negotiation skills, paired with a proactive, goal-oriented approach to customer engagement. Solid IT proficiency, particularly in Microsoft Excel is required along with familiarity with digital sales techniques and social selling with a flexible attitude and willingness to support the wide company community.

About Flogas:

Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. Flogas actively supports micro-generation, which involves generating electricity from renewable sources such as solar photovoltaic (PV), micro-wind, micro-hydro, and micro-renewable combined heat and power. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series. As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Ireland's leading provider of total energy solutions, meeting our customers' changing needs and delivering to the highest possible standard.

Why work with us?

Budget Energy, part of Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.

Benefits:

• Competitive Salary and commission structure.
• Defined Pension Contribution.
• Healthcare Allowance.
• Staff discounts.
• Health and Wellbeing Supports.
• Learning and Development Opportunities.
• Career Advancement is important to us in Budget Energy. All our roles are advertised internally, and we encourage internal progression right across the business.

Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.