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- Tasks: Assist customers with billing queries and ensure timely resolution.
- Company: Join Flogas Ireland, a leading energy supplier with a strong reputation since 1978.
- Benefits: Enjoy perks like healthcare, pension, and opportunities for career advancement.
- Why this job: Be part of a dynamic team in a growing sector that values collaboration and inclusivity.
- Qualifications: 1 year of customer service experience in energy, telecoms, or financial services required.
- Other info: We promote internal progression and are committed to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
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Working within our call centre, we are seeking experienced customer service agents with an understanding of billing or invoicing to join us on a permanent basis, providing billing assistance to a busy, dynamic and growing department, helping to service our expanding business and customer base.
Main areas of responsibility:
- Act as the first point of contact for all customer interaction, ensuring billing queries are dealt with in a timely manner.
- Ensure the accurate processing of all issues relating to Billing enquiries
- Manage instances of customer dissatisfaction in line with codes of practice
- Actively help and assist customers experiencing financial difficulties and provide signposting and support when applicable
- Carry out administrative duties as directed in managing key process areas within the customer journey (generate and review bills, account reviews, Direct Debit processing)
- Ensures efficient flow of information between all key teams on the customer facing side of the business
- To be aware of and comply with all company policies and procedures, and those pertinent to the supply of Electricity in both jurisdictions of Ireland
Candidate Profile:
The ideal candidate will have at least 1 years\’ experience in a similar role in energy, telecoms or financial services. Strong experience in customer service/ billing or credit control is essential.
This person must possess a professional phone manner and want their work to have a positive impact. They will have excellent communication skills
with a strong customer focus in their work, and will require Good IT skills, particularly in Microsoft Excel.
Who we are:
Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.
Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formally known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series
As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Irelands leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.
Why work with us?
Budget Energy, part of Flogas, is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the team. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.
- Pension
- Healthcare Allowance
- Health and Wellbeing Supports
- Learning and Development Opportunities
- Career Advancement is important to us in Budget Energy. All our roles are advertised internally, and we encourage internal progression right across the business.
Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.
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Locations
Billing Support Agent employer: Budget Energy
Contact Detail:
Budget Energy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Support Agent
✨Tip Number 1
Familiarise yourself with the energy sector, especially billing processes in companies like Flogas. Understanding common billing issues and how to resolve them will give you an edge during interviews.
✨Tip Number 2
Brush up on your communication skills, particularly over the phone. Practising how to handle difficult customer interactions can help you demonstrate your professionalism and customer focus.
✨Tip Number 3
Get comfortable with Microsoft Excel, as it's mentioned as a key skill. Consider taking a quick online course or tutorial to enhance your proficiency, which will be beneficial in managing billing data.
✨Tip Number 4
Research Budget Energy and its parent company, Flogas. Knowing their values, recent developments, and the services they offer will help you align your answers with their mission during the interview.
We think you need these skills to ace Billing Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, billing, or credit control. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with the role and express your enthusiasm for working with Flogas.
Highlight Communication Skills: Since excellent communication is crucial for this role, provide examples of how you've effectively communicated with customers in previous positions. Mention any experience you have in managing customer dissatisfaction.
Showcase IT Proficiency: Emphasise your IT skills, particularly in Microsoft Excel. If you have experience with billing software or other relevant tools, be sure to mention that as well.
How to prepare for a job interview at Budget Energy
✨Showcase Your Customer Service Skills
As a Billing Support Agent, you'll be the first point of contact for customers. Highlight your previous experience in customer service, especially in handling billing queries. Be prepared to share specific examples of how you've resolved customer issues effectively.
✨Demonstrate Your Knowledge of Billing Processes
Familiarise yourself with common billing and invoicing practices. During the interview, discuss your understanding of these processes and any relevant experience you have in energy, telecoms, or financial services. This will show that you're well-prepared for the role.
✨Prepare for Situational Questions
Expect questions about how you would handle dissatisfied customers or those experiencing financial difficulties. Think of scenarios from your past work where you successfully managed such situations, and be ready to explain your approach and the outcomes.
✨Highlight Your IT Skills
Since good IT skills, particularly in Microsoft Excel, are essential for this role, be sure to mention your proficiency with these tools. You might even want to prepare to discuss how you've used Excel in previous roles to manage data or generate reports.