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- Tasks: Resolve customer complaints efficiently and ensure satisfaction across residential and commercial markets.
- Company: Leading energy provider in Northern Ireland with a supportive work culture.
- Benefits: Competitive salary and opportunities for career progression.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: At least two years in a customer-facing role with strong organisational skills.
The predicted salary is between 28800 - 43200 £ per year.
A leading energy provider in Northern Ireland seeks a proactive Complaints Coordinator in Derry. This role is vital for ensuring fair, timely resolutions for customer complaints across residential and commercial markets.
Candidates should have at least two years' experience in a customer-facing role, organizational skills, and a strong focus on customer satisfaction.
The position offers a competitive salary and opportunities for career progression in a supportive work environment.
Complaints Resolution Specialist in Londonderry employer: Budget Energy NI
Contact Detail:
Budget Energy NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Resolution Specialist in Londonderry
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector, especially those who work at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints resolution. Think about your past experiences and how they relate to the role. We want you to shine when it’s your turn to talk!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've successfully managed customer complaints in the past. This will demonstrate your proactive approach and commitment to customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Complaints Resolution Specialist in Londonderry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles. We want to see how your skills align with the complaints resolution process, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer satisfaction and how your organisational skills can help us resolve complaints effectively.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer complaints in the past. We love seeing proactive approaches, so share those stories that demonstrate your ability to handle challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at Budget Energy NI
✨Know Your Stuff
Make sure you understand the energy sector and the specific challenges customers face. Research common complaints in the industry and think about how you would resolve them. This shows you're proactive and ready to tackle issues head-on.
✨Showcase Your Experience
With at least two years in a customer-facing role, be prepared to share specific examples of how you've successfully resolved complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your organisational skills.
✨Emphasise Customer Satisfaction
Demonstrate your strong focus on customer satisfaction by discussing how you prioritise the customer's needs. Share stories that illustrate your commitment to ensuring fair and timely resolutions, as this is key for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to complaints resolution and their customer service philosophy. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
