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- Tasks: Resolve customer complaints efficiently and ensure satisfaction across residential and commercial markets.
- Company: Leading energy provider in Northern Ireland with a supportive work culture.
- Benefits: Competitive salary and opportunities for career progression.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: At least two years in a customer-facing role with strong organisational skills.
The predicted salary is between 28800 - 43200 £ per year.
A leading energy provider in Northern Ireland seeks a proactive Complaints Coordinator in Derry. This role is vital for ensuring fair, timely resolutions for customer complaints across residential and commercial markets.
Candidates should have at least two years' experience in a customer-facing role, organizational skills, and a strong focus on customer satisfaction.
The position offers a competitive salary and opportunities for career progression in a supportive work environment.
Complaints Resolution Specialist in London employer: Budget Energy NI
Contact Detail:
Budget Energy NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Resolution Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector or those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to complaints resolution. Think about your past experiences and how they relate to the role. We want you to shine when it comes to showcasing your customer satisfaction skills!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've successfully managed complaints or resolved issues in the past. This will demonstrate your proactive approach and ability to handle challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Complaints Resolution Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer-facing roles. We want to see how your skills align with the complaints resolution process, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer satisfaction and how your proactive approach can benefit our team. Keep it concise but impactful!
Showcase Your Organisational Skills: In this role, being organised is key. When writing your application, mention specific examples of how you've successfully managed multiple tasks or resolved complaints efficiently in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Budget Energy NI
✨Know Your Stuff
Make sure you understand the energy sector and the specific challenges customers face. Research common complaints in the industry and think about how you would resolve them. This will show your potential employer that you're proactive and knowledgeable.
✨Showcase Your Experience
With at least two years in a customer-facing role, be ready to share specific examples of how you've successfully handled complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Emphasise Customer Satisfaction
Since the role focuses on ensuring customer satisfaction, be prepared to discuss what this means to you. Share strategies you've used to maintain high levels of customer service and how you measure success in resolving complaints.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking complaints, or how they define success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
