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For Companies At a Glance
- Tasks: Engage customers through dynamic sales and retention campaigns to expand our residential base.
- Company: Join Flogas, a leading energy supplier with a collaborative culture.
- Benefits: Enjoy competitive salary, commission, healthcare, and career advancement opportunities.
- Why this job: Be part of an exciting growth journey in the energy sector while making a real impact.
- Qualifications: Customer-focused mindset with 1-2 years in sales; outbound experience is a plus.
- Other info: Inclusive workplace that values your input and supports your professional development.
The predicted salary is between 30000 - 42000 £ per year.
About the role
We are seeking enthusiastic and results-driven Sales and Retentions Advisors to join our team in Derry on a permanent basis. This is an exciting opportunity to play a key role in expanding our residential customer base across Northern Ireland through dynamic multi-channel sales and retention campaigns. If you thrive on engaging with customers, excel in sales, and are passionate about delivering exceptional service, we would love to hear from you.
Key Responsibilities
- Proactively retain existing customers through inbound and outbound communications channels.
- Acquire new customers via both inbound and outbound channels.
- Support customers relocating to new premises, ensuring seamless transitions.
- Handle sales administration tasks efficiently and accurately.
- Maintain a healthy conversion rate of connected calls to successful acquisition/retention.
- Meet internal quality standards and customer engagement metrics.
- Ensure compliance with regulatory guidelines and codes of practice in all sales and marketing activities.
- Work independently and manage workload effectively.
- Set realistic customer expectations in line with company standards.
- Follow company policies and health and safety procedures.
- Up-selling and cross-selling of products and services.
- Support wider sales initiatives, including trade shows and promotional events, as needed.
Candidate Profile
We are looking for ambitious individuals with a strong customer-first mindset and ideally 1-2 years' experience in sales and retentions, preferably within the energy, telecoms or similar sectors. While outbound phone-based experience is preferred it is not mandatory. The ideal candidate will demonstrate excellent communication and negotiation skills, paired with a proactive, goal-oriented approach to customer engagement. Solid IT proficiency, particularly in Microsoft Excel is required along with familiarity with digital sales techniques and social selling with a flexible attitude and willingness to support the wide company community.
About Flogas
Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic. Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. Flogas actively supports micro-generation, which involves generating electricity from renewable sources such as solar photovoltaic (PV), micro-wind, micro-hydro, and micro-renewable combined heat and power. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series. As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Ireland's leading provider of total energy solutions, meeting our customers changing needs and delivering to the highest possible standard.
Why work with us?
Budget Energy, part of Flogas is a well-established business within the DCC group and is continuing to grow, becoming a top provider in the energy sector, making it a very exciting time to be part of the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard.
Benefits
- Competitive Salary and commission structure.
- Defined Pension Contribution.
- Healthcare Allowance.
- Staff discounts.
- Health and Wellbeing Supports.
- Learning and Development Opportunities.
- Career Advancement is important to us in Budget Energy. All our roles are advertised internally, and we encourage internal progression right across the business.
Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.
Inside Sales Agent in Derry employer: Budget Energy NI
Contact Detail:
Budget Energy NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Sales Agent in Derry
✨Tip Number 1
Get to know the company inside out! Research Flogas and Budget Energy, understand their values, and be ready to discuss how you can contribute to their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your pitch! You’ll want to nail that first impression, so prepare a brief introduction about yourself that highlights your sales experience and customer-first mindset. Keep it engaging and relevant to the role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus in landing that job!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Inside Sales Agent in Derry
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for sales and customer service shine through. We want to see that you're excited about the role and ready to engage with customers in a meaningful way.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in sales and retention. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see your skills and achievements at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Budget Energy NI
✨Know Your Product Inside Out
Before your interview, make sure you understand the products and services offered by Flogas. Familiarise yourself with their energy solutions, especially in the residential sector. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, particularly any successes in customer retention or acquisition. Use specific examples to demonstrate your communication and negotiation skills, as these are crucial for the Inside Sales Agent position.
✨Practice Active Listening
During the interview, practice active listening. This means fully engaging with the interviewer’s questions and responding thoughtfully. It shows that you value their input and are genuinely interested in the conversation, which is key in a customer-focused role.
✨Be Ready for Role-Playing Scenarios
Expect to participate in role-playing exercises where you might have to handle a mock sales call or customer interaction. Prepare by thinking about how you would approach different scenarios, focusing on building rapport and addressing customer needs effectively.