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For Companies At a Glance
- Tasks: Manage cash collections and maintain positive customer relationships in a fast-paced environment.
- Company: Join Budget Energy, part of the Flogas group, a leading energy provider in Ireland.
- Benefits: Enjoy competitive salary, healthcare allowance, hybrid work options, and career advancement opportunities.
- Why this job: Make a real impact on financial health while working in a supportive and collaborative team.
- Qualifications: 1-2 years in credit control or accounts receivable with strong customer service skills.
- Other info: Be part of a diverse and inclusive workplace committed to sustainability.
The predicted salary is between 30000 - 42000 £ per year.
About the Role
Budget Energy is seeking a motivated and detail‑oriented Credit Controller to join our team. In this fast‑paced role, you will focus on managing cash collections while ensuring adherence to our credit policies. You will play a crucial part in maintaining positive customer relationships, minimizing debt, and supporting the financial health of the company.
Key Responsibilities
- Manage cash collections for domestic accounts, ensuring timely and efficient processing of payments.
- Ensure strict compliance with the company's credit policies, maintaining consistency and fairness in all interactions.
- Proactively make outbound calls to follow up on outstanding payments and resolve credit control issues.
- Consistently meet or exceed cash collection targets and KPIs to support the company's financial goals.
- Identify overdue accounts and refer them for external debt collection or legal action when necessary.
- Collaborate with customers to set up appropriate payment plans, helping to manage and reduce outstanding debt.
- Oversee outstanding debtors, ensuring all accounts are properly managed and tracked.
- Handle customer service queries related to payments, providing timely and effective resolutions.
- Respond to and send emails, ensuring clear and professional communication with customers and internal teams.
- Prepare regular reports on cash collections, outstanding debts, and other key financial metrics.
- Investigate aged debt issues, resolving or escalating them as necessary to ensure timely resolution.
- Assist with various additional tasks to support the credit control team and broader business operations.
Candidate Profile
The ideal candidate will have 1‑2 years of experience working in credit control or accounts receivable. They will possess a strong working knowledge of the collection process and be driven by targets and results. They will be team‑oriented and also competent to work on their own initiative, always seeking to improve individual performance. This person will need excellent customer service skills, demonstrating clear communication—both written and verbal.
Benefits
- Competitive Salary
- Defined Pension Contribution
- Healthcare Allowance
- Staff discounts
- Hybrid work options (role dependent)
- Health and Wellbeing Supports
- Learning and Development
- Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business.
Budget Energy is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.
Credit Controller employer: Budget Energy NI
Contact Detail:
Budget Energy NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get to know the company inside out! Research Budget Energy and Flogas, their values, and their recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Credit Controller, you'll need to handle customer queries and follow up on payments. Role-play with a friend or use our resources to sharpen your verbal and written communication.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at Budget Energy.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in cash collections and credit control, and don’t forget to mention any targets you’ve smashed in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Budget Energy. Mention your customer service skills and how you can help maintain positive relationships while managing debt.
Showcase Your Communication Skills: Since clear communication is key in this role, make sure your application reflects that. Use professional language, but keep it friendly and approachable. We want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll get to see all the other exciting opportunities we have at Budget Energy!
How to prepare for a job interview at Budget Energy NI
✨Know Your Numbers
As a Credit Controller, you'll be dealing with cash collections and financial metrics. Brush up on your knowledge of key performance indicators (KPIs) related to credit control. Be ready to discuss how you've met or exceeded targets in previous roles.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively resolved customer queries or issues in the past. This will demonstrate your ability to maintain positive relationships while adhering to credit policies.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding overdue accounts. Think of specific situations where you successfully managed debt collection or set up payment plans. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research Budget Energy and Flogas
Familiarise yourself with Budget Energy's services and the broader Flogas group. Understanding their mission and values will help you align your answers with what they’re looking for. It shows genuine interest and can set you apart from other candidates.