Restaurant & Bar Manager in Stratton

Role: Restaurant & Bar Manager

Salary: 14.75 PH (depending on experience and to be discussed at interview)

Hours: 40 hours (Full Time)

5 days p/week, 35 hrs a week minimum

Wage dependent upon experience etc

To provide friendly, efficient and professional food and beverage service to resort guests, ensuring a welcoming atmosphere and a high standard of customer service throughout their stay.

The role involves working across the bar and restaurant and assisting with general resort duties as required. Flexibility, teamwork and a positive attitude are essential in a small holiday resort environment.

Key Responsibilities

• Welcome guests warmly and provide attentive, friendly service.
• Take food and drink orders accurately and efficiently.
• Prepare and serve alcoholic and non-alcoholic beverages.
• Set up and clear tables before, during and after service.
• Maintain cleanliness and hygiene standards in the bar, restaurant and service areas.
• Handle cash, card payments and other transactions accurately.
• Restock drinks, food items, glassware, crockery and other supplies.
• Check stock levels and report shortages or wastage to management.
• Follow food safety, licensing, health and safety procedures.
• Deal with guest requests, questions and complaints politely and professionally.
• Work closely with kitchen and housekeeping staff to ensure smooth resort operations.
• Assist with opening and closing duties.
• Help with basic cleaning and general duties when required.
• Maintain a professional appearance and a friendly attitude at all times.
• Promote a relaxed, enjoyable holiday experience for guests.

Skills and Experience

Essential:

• Previous hospitality, bar or restaurant experience is desirable.
• Good customer-service and communication skills.
• Reliable, punctual and well organised.
• Ability to work calmly during busy periods.
• Comfortable working as part of a small team.
• Willingness to carry out a variety of duties.
• Good attention to cleanliness and detail.

Desirable:

• Experience in a hotel, resort, pub or holiday environment.
• Barista or cocktail-making experience.
• Knowledge of food and drink service.
• Cash-handling/POS experience.
• Food hygiene certificates.

Personal Qualities

The successful candidate will be:

• Friendly and approachable.
• Customer-focused and welcoming.
• Trustworthy and responsible.
• Flexible and willing to help wherever needed.
• Positive and energetic.
• Able to work independently when required.
• Respectful of guests and colleagues.

Working Conditions

This is a hands-on hospitality role in a small resort. The position may involve:

• Evening, weekend and public-holiday work.
• Long periods of standing and walking.
• Busy periods during peak holiday seasons.
• Flexible working hours depending on guest numbers and resort requirements.
• Occasional assistance with duties outside the bar and restaurant.

Performance Expectations

The employee is expected to contribute to:

• Excellent guest satisfaction.
• Consistent food and beverage service.
• Clean, safe and well-presented facilities.
• Accurate cash and stock handling.
• Positive teamwork and communication.
• A welcoming atmosphere that encourages guests to return.

Overall objective: To ensure every guest receives friendly, efficient and memorable service while helping the resort operate smoothly and professionally.