At a Glance
- Tasks: Lead daily operations and drive performance in a vibrant restaurant environment.
- Company: Buddies London, an ambitious halal quick-service restaurant with a community focus.
- Benefits: Performance bonuses, clear progression pathways, and potential equity participation.
- Other info: Join a dynamic team and work closely with the founder for career growth.
- Why this job: Be part of building something meaningful and impactful in the hospitality industry.
- Qualifications: Experience in hospitality or retail, strong leadership skills, and a results-driven mindset.
The predicted salary is between 35000 - 45000 £ per year.
Full Time, Performance Bonus & Potential Equity Participation
Build More Than a Restaurant
Most hospitality jobs are about maintaining what already exists. This role is about helping build what comes next. Buddies London is an ambitious East London-born halal quick-service restaurant serving fried chicken, burgers, wraps and doner, inspired by the flavours, culture and energy of the communities we serve. We are looking for a hands‑on Store Leader / Operations Lead to help take Buddies Bow to the next level. This is not a role for someone who simply manages shifts. We are looking for a leader who takes ownership, drives performance, develops people, solves problems and treats the business as if it were their own. For the right individual, this role offers a genuine pathway to senior leadership responsibility and potential long‑term equity participation based on performance and contribution.
The Role
You will be responsible for the day‑to‑day leadership and performance of the restaurant. You will work closely with ownership to improve sales, profitability, customer experience, team performance and operational standards. Success will be measured by outcomes, not activity.
- Lead daily restaurant operations.
- Drive weekly sales growth and customer transactions.
- Increase Average Order Value (AOV).
- Manage labour productivity and scheduling.
- Control food costs, waste and stock.
- Recruit, train and develop team members.
- Ensure opening, closing and operational procedures are followed consistently.
- Maintain cleanliness, food safety and compliance standards.
- Identify problems early and implement practical solutions.
- Help build systems and processes that support future growth.
What We Are Looking For
- Previous experience in hospitality, retail, QSR or restaurant operations.
- Strong leadership and communication skills.
- Commercial awareness and understanding of business performance.
- Ability to motivate and develop teams.
- High levels of accountability and ownership.
- Strong organisational and problem‑solving ability.
- Comfortable working in a fast‑paced environment.
- A desire to build something meaningful rather than simply hold a position.
We are less interested in job titles and more interested in attitude, leadership and results.
How Performance Will Be Measured
Your performance will be assessed against five core areas:
- Driving weekly revenue, transactions and AOV.
- Profit Control (25%) Managing labour, food costs, waste and operational efficiency.
- Customer Experience (20%) Improving customer satisfaction, reviews and repeat business.
- Building a strong, accountable and high‑performing team.
- Systems & Standards (10%) Ensuring operational discipline and franchise‑ready processes.
Package
- Performance-based bonus structure.
- Clear progression pathway to senior leadership.
- Opportunity to work directly with the Founder and leadership team.
- Potential long‑term equity participation for exceptional performers who help create measurable business value.
Who This Role Suits
This role is ideal for someone who wants to move beyond simply running shifts and take responsibility for building a business. If you enjoy improving performance, developing people, solving problems and being judged on results rather than excuses, we would like to hear from you.
Restaurant Leader / General Manager employer: Buddies London
Buddies London is an exceptional employer that fosters a dynamic and inclusive work culture, where every team member is empowered to contribute to the growth of our vibrant halal quick-service restaurant. With a clear pathway to senior leadership roles and the unique opportunity for equity participation based on performance, we prioritise personal development and accountability, ensuring that our leaders are not just managing but actively building a meaningful business. Located in East London, we celebrate the diverse flavours and energy of our community, making this an exciting place to grow your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Leader / General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Buddies London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Buddies London
Don't be shy about reaching out to Buddies London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Leader / General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Buddies London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Buddies London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
