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- Tasks: Provide top-notch tech support and help users solve their issues.
- Company: Dynamic SaaS company in Bristol with a focus on growth.
- Benefits: 25 days holiday, hybrid work, and wellness perks like fitness classes.
- Why this job: Kickstart your career and become a product expert while helping others.
- Qualifications: Strong problem-solving skills and a proactive attitude.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
A dynamic SaaS company in Bristol is seeking a 1st Line Support Technician to deliver exceptional technical customer support.
Responsibilities include:
- Triaging support requests
- Educating users
- Collaborating with L2/L3 engineers
Ideal candidates will possess:
- Strong problem-solving and communication skills
- A proactive approach
- A willingness to grow with the company
Benefits include:
- 25 days holiday plus bank holidays
- Hybrid working arrangements
- Additional perks such as fitness and mindfulness classes at the office
First Line Tech Support — Grow into a Product Expert (Hybrid) in Bristol employer: Bud
Contact Detail:
Bud Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Tech Support — Grow into a Product Expert (Hybrid) in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and might just land you a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common tech support scenarios. Think about how you'd handle tricky customer issues and be ready to share your problem-solving strategies.
✨Tip Number 3
Show your enthusiasm for growth! During interviews, express your eagerness to learn and develop into a product expert. Companies love candidates who are keen to evolve with them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace First Line Tech Support — Grow into a Product Expert (Hybrid) in Bristol
Some tips for your application 🫡
Show Off Your Problem-Solving Skills: When you're writing your application, make sure to highlight any experiences where you've tackled tricky problems. We love candidates who can think on their feet and come up with creative solutions!
Communicate Clearly: Since this role involves a lot of customer interaction, it's super important to demonstrate your communication skills. Use clear and concise language in your application to show us you can explain complex ideas simply.
Be Proactive: We’re looking for folks who take initiative! In your application, share examples of times when you went above and beyond to help someone or improve a process. This will show us you have the proactive mindset we value.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Bud
✨Know Your Tech Basics
Brush up on your technical knowledge related to common SaaS issues. Be prepared to discuss troubleshooting steps for typical problems users might face, as this will show your proactive approach and problem-solving skills.
✨Practice Your Communication Skills
Since you'll be educating users, practice explaining technical concepts in simple terms. Role-play with a friend or family member to ensure you can convey information clearly and effectively during the interview.
✨Show Your Willingness to Learn
Express your enthusiasm for growing within the company. Share examples of how you've previously taken initiative to learn new skills or technologies, which aligns perfectly with the company's focus on development.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture, especially their approach to customer support. Mention any relevant experiences that demonstrate how you align with their mission, and don’t forget to highlight your interest in their fitness and mindfulness perks!
