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- Tasks: Deliver exceptional customer service and support to residents at our vibrant retirement village.
- Company: Join The Grange, a caring community focused on enhancing the lives of our residents.
- Benefits: Earn £12.52 per hour, enjoy flexible hours, and access exclusive discounts and perks.
- Why this job: Make a real difference in people's lives while developing your skills in hospitality.
- Qualifications: Enthusiasm for customer service and a passion for helping others.
- Other info: Great career progression opportunities and a supportive team environment.
Shine bright in a new career this summer! Apply to be a Hospitality Coordinator today!
We are looking for an enthusiastic individual to join our growing team at The Court as a Hospitality Coordinator, based within the Beautiful Buckshaw Retirement Village, Chorley!
The company is unable to sponsor the employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.
Pay & Hours:
- £12.52 per hour
- 35 hours per week
- Working on a rota covering 7 days per week, including every other weekend!
The Role:
- To use customer feedback to look at new and improved ways of working.
- To deliver Customer Service training and coaching to the Hospitality Assistants who deliver support services within the Court.
- Ensure quality checks and standards are met throughout the Bistro.
- To respond to customer requests in a timely manner to ensure customer waiting time is kept to a minimum.
- To deliver an enhanced level of customer service to the residents of the Court. To be available to serve customers at the bar and deliver a table service.
- Build and maintain good relationships with residents and their relatives, while adhering strictly to the requirement for confidentiality.
- To identify innovative approaches to test timeliness quality and care aspects of food and beverage service delivery.
Benefits & Rewards:
- Car Maintenance Made Easy — Spread the cost of MOTs, servicing, and repairs with our new car maintenance scheme—saving you time and money.
- Cycle to Work with Halfords — Save up to £1,000 a year on your commute with our tax-efficient cycle-to-work scheme.
- Know someone amazing? Refer them and earn up to £2,000 when they join the team!
- Instant Recognition Rewards — Win on-the-spot vouchers—£££s awarded every month for going above and beyond.
- Grow with Us — We are incredibly proud of our highly praised Induction programme, ideal for experienced carers and new starters alike. Plus, you’ll have access to funded qualifications and clear pathways for internal career progression.
- Monthly In-House Lottery — Big cash prizes up for grabs every month—just for being part of the team!
- Exclusive Discounts — Enjoy savings on retail, supermarkets, holidays, entertainment, and cinema tickets.
- Fitness Perks — Discounted gym memberships nationwide, plus FREE on-demand workouts and classes you can stream at home.
- Smart Savings & Loans — Access savings plans and affordable loans through our credit union partnership. Plus, take advantage of Techsave—a scheme that lets you purchase the latest tech through work, available twice a year.
- Health & Protection Plans — Discounted hospital and death benefit plans for peace of mind. Free counselling and 24/7 access to our Employee Assistance Programme.
- Free Parking — Hassle-free parking at work—no extra cost.
About us:
Buckshaw Retirement Village — providing care, support & village life, all in one place.
The Retirement Village provides a unique approach by combining beautiful, purpose-built accommodation with a dynamic and lively activity and wellbeing programme alongside access to 24-hour care and support. The village is home to our on-site bistro and bar, hairdressing salon, village shop and wellbeing suite.
The HICA Group are a ‘Not for Profit’ organisation providing a range of care services to older people and people with learning difficulties both within residential and nursing homes and within the community.
Please note that successful candidates will be required to undertake an enhanced DBS check.
Street Address Address Line 2 City County Post Code
#J-18808-Ljbffr
Hospitality Co-Ordinator – The Grange employer: Buckshawretirementvillage
Contact Detail:
Buckshawretirementvillage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Co-Ordinator – The Grange
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Grange and Buckshaw Retirement Village. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can enhance customer service and improve the experience for residents. We want to hear how you can shine in this role!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and we want you to feel confident as you step into the room. Remember, you’re not just applying for a job; you’re stepping into a vibrant community!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Hospitality Coordinator position!
We think you need these skills to ace Hospitality Co-Ordinator – The Grange
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see how excited you are about joining our team at The Grange and making a difference in the lives of our residents.
Tailor Your CV: Make sure your CV is tailored to the role of Hospitality Coordinator. Highlight any relevant experience in customer service or hospitality, and don’t forget to mention any training or coaching you've done—this will really catch our eye!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Buckshawretirementvillage
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hospitality Coordinator. Familiarise yourself with customer service principles and how to deliver training effectively, as these are key aspects of the role.
✨Showcase Your Enthusiasm
The Grange is looking for an enthusiastic individual, so let your passion shine through! Share examples from your past experiences where you’ve gone above and beyond in customer service or team collaboration.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like responding to customer requests or managing feedback. Think of real-life examples that demonstrate your problem-solving skills and ability to maintain high standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
