At a Glance
- Tasks: Assist passengers with flight info, direct them around the airport, and handle enquiries.
- Company: Join a bustling airport environment where every day is dynamic and exciting.
- Benefits: Flexible hours, hands-on experience, and opportunities for career progression.
- Other info: Great opportunity to develop communication skills and work in a vibrant setting.
- Why this job: Be the friendly face that helps travellers navigate their journey smoothly.
- Qualifications: GCSEs in English and maths, or equivalent; customer service skills are a plus.
The predicted salary is between 24000 - 36000 £ per year.
Airport information assistants help passengers in airports.
Day-to-day tasks:
- Give out flight information
- Direct passengers around the airport
- Answer telephone and online enquiries
- Make announcements on the public address system
- Handle complaints
- Update and monitor flight information systems
Working environment:
You could work at an airport. Your working environment may be crowded.
Working hours:
36 to 38 hours per week
Skills you'll need:
- Patience and the ability to remain calm in stressful situations
- The ability to work well with others
- The ability to accept criticism and work well under pressure
- To be flexible and open to changes
- Sensitivity and understanding
- Knowledge of English language
- To be able to use a computer and the main software packages competently
How to become one:
You can get into this job through:
- A college course working towards this role
College:
You could take a college course like a Level 2 Certificate in Aviation Operations which will give you some of the skills and knowledge required for this role. You'll usually need: 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course.
You can complete an intermediate apprenticeship in customer service, or aviation ground operative intermediate apprenticeship for passenger services. You'll usually need: some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship.
You can apply directly to become an airport information assistant. Most employers would expect you to have a good standard of general education, including GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent qualifications. You could find work on a temporary or seasonal contract in an airport before being offered a permanent position.
Career path and progression:
After gaining experience, you could go on to be a supervisor, manager or flight dispatcher.
Airport information assistant employer: Bucks Skills Hub
Scania GB is an exceptional employer, offering a dynamic work environment where passion for training and development thrives. With a commitment to employee growth, our Field Based Technical Trainer role provides opportunities for regional and hybrid working, alongside access to our state-of-the-art Training Academy in Milton Keynes. Enjoy competitive benefits including enhanced parental leave, a generous annual leave package, and a supportive culture that fosters collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Airport information assistant
✨Tip Number 1
Get to know the airport inside out! Familiarise yourself with all the terminals, gates, and facilities. This way, when you're helping passengers, you can guide them confidently and quickly.
✨Tip Number 2
Practice your communication skills! Whether it's answering queries or making announcements, being clear and friendly is key. Try role-playing with friends to get comfortable with different scenarios.
✨Tip Number 3
Stay calm under pressure! Airports can be hectic, so practice techniques like deep breathing or taking a moment to collect your thoughts before responding to a complaint or query.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that airport information assistant role. Plus, it’s a great way to show your enthusiasm for working with us!
We think you need these skills to ace Airport information assistant
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping people. Mention any previous experience in customer service or how you enjoy assisting others, especially in busy environments like airports.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the airport information assistant role. Highlight relevant skills like patience, teamwork, and your ability to handle pressure, as these are key for this position.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your communication skills shine through, so make it easy for us to read and understand your experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bucks Skills Hub
✨Know Your Airport Inside Out
Familiarise yourself with the layout of the airport and the services offered. This will help you answer questions confidently and show that you're proactive about the role.
✨Practice Calm Communication
Since you'll be dealing with passengers who may be stressed or confused, practice staying calm and clear in your communication. Role-play common scenarios with a friend to build your confidence.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled complaints or provided excellent service. This will demonstrate your ability to work well under pressure and your sensitivity to others' needs.
✨Be Ready for Technical Questions
Brush up on basic computer skills and any relevant software you might use in the role. Be prepared to discuss how you would handle flight information systems and online enquiries during the interview.
