At a Glance
- Tasks: Assist passengers with flight info, direct them around the airport, and handle enquiries.
- Company: Join a bustling airport environment where every day is dynamic and exciting.
- Benefits: Flexible hours, hands-on experience, and opportunities for career progression.
- Other info: Great opportunity to develop communication skills and work in a vibrant setting.
- Why this job: Be the friendly face that helps travellers navigate their journey smoothly.
- Qualifications: GCSEs in English and maths, or equivalent; customer service skills are a plus.
The predicted salary is between 24000 - 36000 £ per year.
Airport information assistants help passengers in airports.
Day-to-day tasks:
- Give out flight information
- Direct passengers around the airport
- Answer telephone and online enquiries
- Make announcements on the public address system
- Handle complaints
- Update and monitor flight information systems
Working environment:
You could work at an airport. Your working environment may be crowded.
Working hours:
36 to 38 hours per week
Skills you'll need:
- Patience and the ability to remain calm in stressful situations
- The ability to work well with others
- The ability to accept criticism and work well under pressure
- To be flexible and open to changes
- Sensitivity and understanding
- Knowledge of English language
- To be able to use a computer and the main software packages competently
How to become one:
You can get into this job through:
- A college course working towards this role
College:
You could take a college course like a Level 2 Certificate in Aviation Operations which will give you some of the skills and knowledge required for this role. You'll usually need: 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course.
You can complete an intermediate apprenticeship in customer service, or aviation ground operative intermediate apprenticeship for passenger services. You'll usually need: some GCSEs, usually including English and maths, or equivalent, for an intermediate apprenticeship.
You can apply directly to become an airport information assistant. Most employers would expect you to have a good standard of general education, including GCSEs at grades 9 to 4 (A* to C) in English and maths, or equivalent qualifications. You could find work on a temporary or seasonal contract in an airport before being offered a permanent position.
Career path and progression:
After gaining experience, you could go on to be a supervisor, manager or flight dispatcher.
Airport information assistant employer: Bucks Skills Hub
Scania GB is an exceptional employer, offering a dynamic work environment where passion for training and development thrives. With a commitment to employee growth, our Field Based Technical Trainer role provides opportunities for regional and hybrid working, alongside access to our state-of-the-art Training Academy in Milton Keynes. Enjoy competitive benefits including enhanced parental leave, a generous annual leave package, and a supportive culture that fosters collaboration and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Airport information assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bucks Skills Hub. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bucks Skills Hub before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Airport information assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bucks Skills Hub:Your cover letter is your chance to shine! Tell us why you want to work at Bucks Skills Hub specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bucks Skills Hub!
How to prepare for a job interview at Bucks Skills Hub
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
