Safe Haven Team Lead - 19.5 hours per week

Join Our Mission at Buckinghamshire Mind! Are you an organised and personable individual with a passion for supporting a meaningful cause? Buckinghamshire Mind is looking for a Safe Haven Team Lead to supervise and support a small team of Mental Health Crisis Support Workers within our Safe Haven Service: our out‑of‑hours support service for those experiencing a mental health crisis.

• Contract Type: Permanent role
• Location: Aylesbury – with occasional travel required to High Wycombe.
• Salary: £29,795 FTE plus enhanced hours payment of 30% on top of normal hourly rate for hours worked between 11pm-12am. This calculates as an actual payment of £16,427.51 including the enhanced hours based on the hours below.
• Hours: 19.5hrs – Thursday, Friday, Saturday 6pm – 12am, and 3 hrs admin time preferably on a Tuesday morning (19.5 total hours).

Buckinghamshire Mind is an independent charity providing trusted mental health services to our communities. We are affiliated with national Mind and are part of a network of over 100 Local Minds. We promote wellbeing and recovery; we prevent mental ill health; we offer talking therapies and we provide support in times of crisis.

Key Responsibilities

• Provide vision and high‑quality line management, support, and supervision to the staff team, in addition to working collaboratively as part of the Buckinghamshire Mind Operational Management Team.
• Create a warm and welcoming environment for those people facing out‑of‑hours mental health crises.
• Raise service user awareness of alternative mental health services appropriate.
• Treat service users with respect and provide personalised support focused on individual need.
• Increase the independence and self‑management skills of those people accessing the service.

Qualifications

• Proven ability to lead, support, supervise, and motivate staff; manage workload effectively; work collaboratively while taking initiative and maintaining professional boundaries.
• Ability to respond calmly and effectively to emotional crises, high‑risk situations, de‑escalation, safety planning, and suicide prevention.
• Skilled in supporting people with mental health difficulties to build independence, develop self‑management strategies, and make positive change, with a consistently respectful and hopeful attitude.
• Demonstrated ability to develop and deliver high‑quality services and build positive, constructive relationships with external agencies and partners.
• Excellent communication and relationship‑building skills; commitment to confidentiality, equal opportunities, diversity, and alignment with the aims and values of Buckinghamshire Mind.

Benefits

• Inclusive Employer: We are an Equal Opportunities employer, welcoming applicants from all sections of the community, including those with lived experience of mental health challenges.
• Training and Development: We offer full training and development opportunities to help you grow in your role and further develop your skills.
• Supportive Environment: You’ll be part of a dedicated team, with the opportunity to make a tangible difference in your community.
• Travel expenses will only be paid for journeys that fall outside of the regular commute to and from the work location(s). If the role is home‑based, all travel will be paid for on expenses.

Equal Opportunities Statement

Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community, including those with lived‑experience of poor mental health. If you meet all the essential criteria, we welcome your application as training and development can be provided to give you further skills. Any offer made relating to this post will be subject to satisfactory references and a satisfactory Enhanced DBS check depending on the role. We do not provide VISA sponsorship and cannot employ you if you do not have the right to work in the UK.