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- Tasks: Join the Service Delivery Team to support customers and assist with sales operations.
- Company: A global company near Marlow, dedicated to exceptional customer service and career growth.
- Benefits: Enjoy hybrid working, bonuses up to £4200, and great employee perks.
- Why this job: This role offers a dynamic environment with opportunities for personal and professional development.
- Qualifications: 2+ years in customer service or sales support; strong communication and organisational skills required.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 28800 - 42000 £ per year.
Our client, a global company near Marlow, is looking for a Service Delivery Executive to join them. The Service Delivery Team is responsible for customer service, sales support, event organisation and administration and generally assists the sales team with any operational duties. The right candidate will provide exceptional service to new and existing clients whilst being committed, flexible and motivated. This role is challenging, varied and rewarding and comes with career development. The company are looking for someone they can develop in the future and take on more responsibility and they also offer up to £4200 in bonuses per year and great benefits. Hybrid role – 2 days in the office and 3 from home, although this may be the other way around whilst training. Key Responsibilities * Processing customer bookings and payments * Liaising with clients on course updates * Providing an after sales support for clients * Dealing with customer feedback and complaints * Assisting with the planning, organisation, management of events * Booking facilitators travel and accommodation * Ensuring all training materials are couriered on time * Help out with adhoc administration Key Skills * At least 2 years in a customer service or sales support position * Proficient written and verbal communication skills * Excellent organisational skills and attention to detail with the ability to multitask and prioritise a busy workload * Experience with Microsoft Office products Outlook, Word and Excel Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply. TPBN1_UKTJ
Service Delivery Executive employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Executive
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what they stand for will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've handled challenging situations. This will demonstrate your problem-solving skills and ability to provide exceptional service, which is crucial for this role.
✨Tip Number 3
Practice your communication skills, both verbal and written. Since the role requires liaising with clients and providing after-sales support, being articulate and clear will set you apart from other candidates.
✨Tip Number 4
Showcase your organisational skills by discussing any tools or methods you use to manage your workload effectively. Mentioning your proficiency with Microsoft Office products can also give you an edge, as these are essential for the role.
We think you need these skills to ace Service Delivery Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service or sales support, as this is crucial for the Service Delivery Executive role. Use specific examples to demonstrate your proficiency in communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the company's needs. Mention your flexibility and commitment to providing exceptional service, as these are key attributes they are looking for.
Highlight Relevant Experience: In your application, emphasise any experience you have with Microsoft Office products, especially Outlook, Word, and Excel. Provide examples of how you've used these tools in previous roles to manage tasks effectively.
Showcase Your Problem-Solving Skills: Include examples of how you've dealt with customer feedback and complaints in the past. This will demonstrate your ability to handle challenges and provide after-sales support, which is an important aspect of the role.
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to discuss your previous experiences. Share specific examples of how you've handled customer inquiries, resolved complaints, or provided exceptional support in past roles.
✨Demonstrate Organisational Abilities
The job requires excellent organisational skills and the ability to multitask. During the interview, highlight instances where you successfully managed multiple tasks or projects simultaneously, showcasing your attention to detail and prioritisation skills.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is essential, ensure you're comfortable discussing your experience with Outlook, Word, and Excel. You might even want to mention any specific tasks you've accomplished using these tools, such as creating reports or managing schedules.
✨Express Your Flexibility and Motivation
The company values candidates who are committed and flexible. Be ready to talk about how you adapt to changing situations and your motivation for taking on new responsibilities. This will show that you're not only a good fit for the role but also for the company's future growth.
