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For Companies At a Glance
- Tasks: Lead a team of engineers, manage customer service, and drive sales in a hands-on role.
- Company: Join an industry-leading company focused on outstanding customer service and technical support.
- Benefits: Competitive salary of £35k - £45k plus potential profit-related bonuses.
- Why this job: Make a real impact by managing operations and ensuring customer satisfaction.
- Qualifications: Experience in managing teams in a small business and strong technical aptitude required.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 30000 - 45000 £ per year.
Are you looking to drive your career forward at an industry leading company? Do you have the experience of providing outstanding customer service and technical support and have managed a small team of engineers or technicians within a small to medium business? We are looking for a full time Technical Services Manager to run the operation of the service and maintenance side of our client's business which includes overseeing a team of engineers, providing support, driving sales and delivering outstanding customer service to all our residential customers. The successful candidate will need to be technical and also happy working in a very 'hands on' role, able to roll their sleeves up when required. Our client is offering a salary of £35k - £45k plus the potential of a profit related bonus scheme.
Key Responsibilities
- Manage and provide support to the employees of the company
- Have full control and management of the working engineers diary along with the in house CRM system
- Manage the stock control using a stock management system
- Process all administration relating to the ordering parts, booking goods and services, communicating requirements to customers and colleagues
- Deal confidently with customer enquiries both on the telephone and face to face
- Discuss maintenance requirements with customers and raise awareness of the products and services offered at the centre
- Understand and help to meet the objectives and targets of the centre including KPIs, and P and L
- Maintain high levels of customer satisfaction by delivering outstanding customer service
- You will ensure that the team has the correct equipment, tools and information to complete all works safely and efficiently
- Responsibility for the company's fleet of vehicles and tools
- Overall responsibility for the site including cleanliness, order and other daily company operational duties
The Person
- Must have worked in a small business environment where you have directly managed a team and/or operation
- Have a high technical aptitude, able to understand and absorb the technical environment quickly
- Highly organised with an eye for detail, you'll have the ability to prioritise and manage multiple tasks
- Strong customer service experience with the confidence to discuss our products and services
- IT literate and a basic understanding of accounts
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Technical Services Manager in Milton Keynes employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Services Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your experience and how it aligns with the job.
✨Tip Number 3
Showcase your technical skills during interviews! Be ready to discuss specific examples of how you've managed teams and solved technical issues in the past. This will help demonstrate that you're not just a people manager, but also someone who understands the technical side of things.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Services Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Services Manager role. Highlight your customer service experience and any team management you've done, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples of how you've driven sales or improved customer satisfaction in previous roles.
Show Off Your Technical Skills: Since this role requires a high technical aptitude, don’t shy away from showcasing your technical skills. Whether it's managing a CRM system or understanding stock control, let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know Your Technical Stuff
As a Technical Services Manager, you'll need to demonstrate your technical aptitude. Brush up on the specific technologies and tools relevant to the role. Be ready to discuss how you've used these in past experiences, especially in managing teams and operations.
✨Showcase Your Leadership Skills
Since you'll be managing a team, it's crucial to highlight your leadership experience. Prepare examples of how you've successfully led a team, resolved conflicts, or improved team performance. This will show that you can motivate and support your engineers effectively.
✨Customer Service is Key
Outstanding customer service is at the heart of this role. Think of instances where you've gone above and beyond for customers. Be prepared to discuss how you handle customer enquiries and maintain high satisfaction levels, both over the phone and face-to-face.
✨Be Organised and Detail-Oriented
This position requires strong organisational skills. Bring examples of how you've managed multiple tasks or projects simultaneously. Discuss any systems or tools you've used for stock control or diary management, as this will demonstrate your ability to keep everything running smoothly.
