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- Tasks: Deliver top-notch customer support and resolve issues efficiently.
- Company: Join a dynamic team at a leading UK operations company.
- Benefits: Enjoy hybrid working, competitive salary, and personal development opportunities.
- Other info: Collaborative environment with opportunities for career advancement.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: 1 year of customer service experience and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dedicated and professional After Sales Support Executive to join our client's UK Operations Team on a 12 month FTC, based in their Marlow office. In this customer-focused position, you will provide exceptional support across all our client's brands, ensuring every customer receives a best-in-class experience. If you thrive in a fast-paced environment, enjoy problem-solving and are confident building strong working relationships, this is a fantastic opportunity to grow within a supportive and collaborative team. After sales (warranty and technical) experience desirable. Hybrid working after 3 months. Mon to Fri 9am - 5pm.
Key Responsibilities
- Deliver a first-class customer support service with a focus on achieving first-time resolution
- Build and maintain strong relationships with Service Centre agents, dealers and key stakeholders
- Take ownership of all customer interactions, ensuring timely and accurate follow-up
- Authorise product collections and coordinate repairs under guarantee
- Identify opportunities to improve cost efficiency and drive operational excellence
- Support departmental projects from initial concept through to implementation
- Develop product knowledge and commit to ongoing personal development
- Travel occasionally within the UK to carry out inspections and review warranty returns
Skills & Experience Required
- Minimum 1 year's experience in customer service or sales support, with proven problem-resolution skills
- Strong ability to identify issues and deliver effective solutions quickly
- Excellent organisational and time-management skills, with the ability to handle multiple enquiries
- Confident communicator with excellent written and verbal skills
- Experience using CRM systems
- Proficient in Microsoft Office applications
- Strong data entry, typing and analytical abilities
- Able to build and manage key working relationships across the business
- A reliable team player who is also capable of working autonomously and building trust with customers
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
After Sales Support Executive - 12 month FTC in Milton Keynes employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Support Executive - 12 month FTC in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer issues and how you would resolve them. Being able to demonstrate your quick thinking and effective solutions during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job.
We think you need these skills to ace After Sales Support Executive - 12 month FTC in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant problem-solving skills to show us you're the right fit for the After Sales Support Executive role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've delivered exceptional customer support in the past, and don’t forget to mention your ability to build strong relationships!
Show Off Your Tech Skills: Since we value proficiency in CRM systems and Microsoft Office, make sure to mention any relevant experience you have with these tools. If you’ve used them to improve efficiency or solve problems, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know the Company and Its Values
Before your interview, take some time to research the company and its values. Understanding their mission and how they operate will help you align your answers with what they’re looking for in an After Sales Support Executive.
✨Showcase Your Problem-Solving Skills
Since this role involves a lot of problem resolution, prepare specific examples from your past experience where you successfully solved customer issues. This will demonstrate your ability to think on your feet and provide first-class support.
✨Highlight Your Communication Skills
As a confident communicator, be ready to discuss how you build relationships with customers and colleagues. Practice articulating your thoughts clearly, as strong verbal and written skills are crucial for this position.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and the company.