At a Glance
- Tasks: Be the go-to person for customer queries and ensure smooth order processing.
- Company: Join a fast-paced, collaborative business focused on exceptional service.
- Benefits: Enjoy hybrid working, competitive benefits, and a supportive team environment.
- Other info: Diverse workplace that values inclusivity and offers growth opportunities.
- Why this job: Make a real difference by enhancing customer experiences and driving improvements.
- Qualifications: 2+ years in customer service, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
An exciting opportunity has arisen for an experienced Customer Services Executive to join a fast-paced and collaborative business. This role is ideal for someone who is passionate about delivering exceptional customer service, solving problems, and driving continuous improvement. You will play a key role in managing customer relationships, processing complex orders, and ensuring a seamless service experience from enquiry through to delivery. This is a B2B role, offering excellent benefits and hybrid working.
Duties include:
- Act as a primary point of contact for customer queries and support
- Keep customers informed throughout the order lifecycle, ensuring a high level of satisfaction and trust
- Process complex customer orders via ERP systems
- Work closely with Sales, Supply Chain, and Finance teams to deliver a seamless service
- Manage customer accounts in line with internal processes and compliance requirements
- Handle and resolve complex customer claims, escalating where necessary
- Investigate root causes of issues and coordinate with internal teams to ensure timely resolution
- Maintain accurate records of customer interactions and outcomes
- Monitor service performance metrics and customer feedback
- Produce reports and provide insights to support continuous improvement initiatives
- Identify opportunities to enhance processes and contribute to service excellence
Skills/Experience:
- Minimum of 2 years' experience in a customer service role, ideally within FMCG or B2B environments
- Experience in sales order processing (FOB knowledge is advantageous)
- A genuine passion for helping customers and resolving issues
- Strong communication skills and a collaborative approach
- Excellent attention to detail and organisational ability
- Experience using ERP/CRM systems (e.g. SAP, Salesforce) and Microsoft Office
- A proactive mindset with a desire to learn and improve processes
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Customer Services Executive in Marlow employer: Bucks & Berks Recruitment PLC
Join a dynamic and inclusive team as a Customer Services Executive, where your passion for exceptional customer service will be valued and nurtured. With a strong focus on employee growth and a collaborative work culture, you will have the opportunity to enhance your skills while enjoying the benefits of hybrid working. Located in a vibrant area, our company offers a supportive environment that encourages continuous improvement and innovation, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Marlow
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Services Executive. Highlight your problem-solving skills and passion for customer service – these are key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Executive in Marlow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Services Executive. Highlight your experience in customer service, especially in B2B or FMCG environments, and showcase any relevant skills like order processing and using ERP systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and solving problems. Mention specific examples from your past roles that demonstrate your ability to manage customer relationships effectively.
Showcase Your Skills:Don’t forget to highlight your strong communication skills and attention to detail. We love candidates who can collaborate well with teams, so mention any experiences where you’ve worked closely with sales, supply chain, or finance teams.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a B2B context. Be ready to discuss your previous experiences and how you've handled complex customer queries or orders. This will show that you understand the role and can hit the ground running.
✨Familiarise Yourself with ERP/CRM Systems
Since experience with ERP systems like SAP or Salesforce is crucial, make sure you’re comfortable discussing your past usage of these tools. If you have specific examples of how you’ve used them to improve service or resolve issues, share those during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to talk about specific instances where you’ve successfully resolved customer issues. Highlight your approach to identifying root causes and collaborating with internal teams to find solutions. This will showcase your proactive mindset and commitment to continuous improvement.
✨Show Your Passion for Customer Satisfaction
Let your enthusiasm for helping customers shine through. Share stories that illustrate your dedication to delivering exceptional service and maintaining strong customer relationships. This will resonate well with the interviewers and align with their values.
