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- Tasks: Provide top-notch customer support and build strong relationships with clients.
- Company: Join a dynamic team in a leading UK operations office.
- Benefits: Hybrid working after 3 months, supportive environment, and career growth opportunities.
- Other info: Embrace a diverse workplace that values inclusivity and personal development.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 1+ years in customer service or sales support with problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dedicated and professional After Sales Support Executive to join our client's UK Operations Team on a 12 month FTC, based in their Marlow office. In this customer-focused position, you will provide exceptional support across all our client's brands, ensuring every customer receives a best-in-class experience. If you thrive in a fast-paced environment, enjoy problem-solving and are confident building strong working relationships, this is a fantastic opportunity to grow within a supportive and collaborative team. After sales (warranty and technical) experience desirable. Hybrid working after 3 months. Mon to Fri 9am - 5pm.
Key Responsibilities
- Deliver a first-class customer support service with a focus on achieving first-time resolution
- Build and maintain strong relationships with Service Centre agents, dealers and key stakeholders
- Take ownership of all customer interactions, ensuring timely and accurate follow-up
- Authorise product collections and coordinate repairs under guarantee
- Identify opportunities to improve cost efficiency and drive operational excellence
- Support departmental projects from initial concept through to implementation
- Develop product knowledge and commit to ongoing personal development
- Travel occasionally within the UK to carry out inspections and review warranty returns
Skills & Experience Required
- Minimum 1 year's experience in customer service or sales support, with proven problem-resolution skills
- Strong ability to identify issues and deliver effective solutions quickly
- Excellent organisational and time-management skills, with the ability to handle multiple enquiries
- Confident communicator with excellent written and verbal skills
- Experience using CRM systems
- Proficient in Microsoft Office applications
- Strong data entry, typing and analytical abilities
- Able to build and manage key working relationships across the business
- A reliable team player who is also capable of working autonomously and building trust with customers
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
After Sales Support Executive - 12 month FTC in Marlow employer: Bucks & Berks Recruitment PLC
Contact Detail:
Bucks & Berks Recruitment PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Support Executive - 12 month FTC in Marlow
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about delivering first-class support, think of examples from your past experiences where you've resolved issues effectively. Be ready to share these during interviews!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace After Sales Support Executive - 12 month FTC in Marlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant problem-solving skills to show us you're the right fit for the After Sales Support Executive role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've delivered exceptional customer support in the past, and how you can contribute to our client's mission of providing a best-in-class experience.
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about the role and our company culture.
How to prepare for a job interview at Bucks & Berks Recruitment PLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the After Sales Support Executive role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Since this position requires strong problem-resolution skills, prepare specific examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your ability to think on your feet.
✨Build Rapport with Your Interviewers
During the interview, focus on building a connection with your interviewers. Be friendly, confident, and engage them in conversation. Ask insightful questions about their team and the company culture to show that you’re genuinely interested in becoming part of their collaborative environment.
✨Highlight Your Technical Proficiency
As the role involves using CRM systems and Microsoft Office applications, be prepared to discuss your technical skills. Mention any relevant experience you have with these tools and how you’ve used them to improve efficiency or enhance customer service in previous roles.